Application Support Analyst


Company:	System C
Hours:	Full-time
Location:	L3 1BG
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	24 Sept 2026
Closing date:	23 Oct 2026

Apply for this job

Summary

At System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.

This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.

What You'll Be Doing

As part of our Application Support team, you will:

Provide 2nd and 3rd line application support for customers.

Investigate, analyse and resolve incidents raised through Jira.

Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.

Troubleshoot data, configuration and application-related problems.

Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.

Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.

Build strong customer relationships through regular communication and proactive support.

Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.

Support both hosted and on-premise customer environments.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.