Audiology Receptionist/Admin Assistant
| Company: | NHS Jobs |
|---|---|
| Salary: | £25,760 to £27,476 a year |
| Hours: | Full-time |
| Location: | Worcester, WR5 1DD |
| Job type: | Contract |
| Posting date: | 23 Sept 2026 |
| Closing date: | 7 Oct 2026 |
Summary
Act as the first point of contact for patients attending Audiology and ENT services, providing a professional, welcoming and efficient reception service. Receive and book in patients using Trust patient administration systems, ensuring patient demographic information is accurate and up to date. Manage Audiology and ENT appointment bookings, amendments, cancellations and waiting lists, ensuring clinics are utilised effectively. Answer telephone and email enquiries from patients, carers, GP practices and other healthcare professionals, providing information and resolving queries where appropriate. Support Audiology and ENT clinical teams by preparing clinic documentation, patient records and clinic lists. Assist with the administration of urgent and emergency Audiology and ENT pathways, ensuring timely access to care. Liaise with Audiologists, ENT clinicians, administrative staff and external organisations to support smooth patient pathways. Arrange interpreter services and other patient communication support where required. Maintain accurate electronic and paper patient records in accordance with Trust policies and data protection requirements. Process patient correspondence and clinical documentation, including scanning, filing and distributing information as required. Handle patient payments and maintain accurate financial records in line with Trust procedures. Respond appropriately to patient concerns, escalating issues to senior staff when necessary. Support the management of departmental diaries and waiting lists to help maximise capacity and reduce patient waiting times. Assist patients who require transport arrangements and provide support to patients attending clinics where required. Support the day-to-day running of Audiology reception areas, ensuring a safe, organised and patient-friendly environment. Work collaboratively with colleagues across Audiology, ENT and other hospital departments to deliver a high-quality patient experience. Participate in service improvement initiatives, audits, staff training and departmental projects as required. Adhere to Trust policies, procedures and standard operating procedures, ensuring patient confidentiality is maintained at all times.