INTERNAL MPFT ONLY Pt Flow Co Ordinator Int Complex Assessment Team


Company:	NHS Jobs
Salary:	£28,392 to £31,157 a year
Hours:	Full-time
Location:	Stoke on Trent, ST6 1AG
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	4 Oct 2026

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Summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn The role covers the D2A footprint across Stoke-on-Trent, Stafford and surrounding areas. You must have access to a car and be able to travel independently across the footprint as required. The Patient Flow Coordinator will work as part of the Integrated Complex Assessment Team (ICAT), supporting the effective and timely flow of patients through Discharge to Assess (D2A) and community hospital pathways. The postholder will work under the guidance of the Senior Patient Flow Coordinator and Patient Flow Team Lead and will work collaboratively with Discharge Facilitators, clinical teams, social care, patients, families and wider health and social care partners. The role requires the postholder to work proactively across the D2A footprint covering Stoke-on-Trent, Stafford and surrounding areas, travelling between locations as required to support patient flow and discharge. The postholder must have access to a car and be able to travel independently across the D2A footprint. Main Responsibilities Patient Flow and Discharge Coordination Coordinate and support the flow of patients through D2A and community hospital beds, ensuring patients progress through their pathway in a timely and effective manner. Track individual patient journeys from referral through assessment, placement and discharge, ensuring that actions and outcomes are accurately recorded and progressed. Monitor patient admissions, transfers and planned discharges to support the effective utilisation of available D2A beds. Proactively identify delays, barriers and risks affecting patient progression and take appropriate action to resolve these wherever possible. Work closely with Discharge Facilitators and other members of the multidisciplinary team to ensure agreed actions are progressed within appropriate timescales. Monitor length of stay and identify patients who may be experiencing delays, escalating concerns and barriers to the Senior Patient Flow Coordinator or appropriate service lead where required. Support the identification and progression of patients who are ready for discharge, ensuring planned discharges are communicated to relevant teams to support timely admissions into available beds. Assessment, Funding and Pathway Progression Track the progress of assessments and other actions required to facilitate discharge, including health and social care assessments and funding processes. Liaise with relevant professionals and partner organisations to progress outstanding assessments, funding decisions, care arrangements and other barriers to discharge. Identify when a patient requires further clinical assessment or input and ensure this is appropriately communicated and escalated to the relevant clinical team. Use available clinical and patient information to understand the patient's current position within the pathway and identify the actions required to progress their discharge. Multidisciplinary and Partnership Working Attend MDT, Best Interest, MADE and other relevant meetings to provide and obtain updates regarding patient progress and agree actions to support discharge. Develop and maintain effective working relationships with D2A staff, clinical teams, social care, local authority services, Single Bed Hub and other internal and external partners. Communicate effectively with patients, families and professionals, providing timely updates and ensuring relevant information is shared appropriately. Work collaboratively with partners to resolve issues and prevent unnecessary delays to patient discharge. Use professional challenge, persuasion and effective relationship management to support timely progression of patient pathways. Problem Solving and Escalation Proactively identify operational problems, delays and blockages that may affect patient flow, length of stay or D2A capacity. Use initiative and practical problem-solving skills to identify appropriate solutions and progress issues wherever possible. Escalate unresolved delays, risks and barriers to the appropriate senior colleague or service lead in a timely manner. Recognise the impact that delays in individual patient pathways can have on wider D2A capacity and acute hospital flow. Prioritise competing demands and manage workload effectively, particularly during periods of increased pressure or high demand. Data, Systems and Performance Maintain accurate and up-to-date patient information on relevant in-house tracking and information systems. Ensure patient information, admissions, transfers, discharges, assessments and supporting documentation are accurately recorded. Monitor and report on length of stay, planned discharges and patient flow information to support operational oversight and performance monitoring. Prepare and provide accurate information and reports for meetings and relevant internal and external stakeholders. Use Microsoft Office, Excel, Teams and relevant clinical and patient-tracking systems to support the effective management of patient flow. Maintain confidentiality and ensure all patient information is managed in accordance with Trust policies and procedures. Communication and Patient/Family Engagement Adapt communication appropriately to meet the needs of patients, families and professionals, including individuals who may have cognitive impairment or communication difficulties. Provide reassurance and support to patients and families during the discharge process and ensure they receive appropriate and timely information. Participate in and, where appropriate, support difficult or challenging conversations relating to discharge and patient progression. Liaise with families and professionals to coordinate practical arrangements for discharge, including transport where required. Team Working and Service Support Work flexibly as part of the Patient Flow Team, supporting colleagues and sharing workload to meet service priorities and deadlines. Provide appropriate cover for colleagues during periods of absence and support the continuity of the service. Contribute to team meetings, huddles and other operational discussions to support effective communication and patient flow. Support the induction and development of new members of the team and share knowledge and experience with colleagues. Undertake minute taking, basic audits, surveys and other administrative or service development activities as required. Contribute to the identification of opportunities to improve patient flow, discharge processes and the effective use of D2A capacity. Governance, Safety and Professional Responsibilities Support the accurate recording and reporting of incidents, safeguarding concerns and other risks through the appropriate Trust systems. Maintain awareness of and comply with Trust policies, procedures and relevant legislation. Maintain mandatory and statutory training requirements and participate in appraisal, personal development and learning activities. Maintain appropriate standards of confidentiality, information governance, infection prevention and control, health and safety and safeguarding. Work within the limits of own competence and seek appropriate advice or support where required. Promote the Trust's values and demonstrate professionalism, respect and a commitment to improving the experience and outcomes of patients and families.

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