22627 - Delivery Manager - Cardiff Civil & Family Justice Centre


Company:	Ministry of Justice
Salary:	£35,335 to £37,847 a year
Hours:	Full-time
Location:	Cardiff, CF10 1ET
Working pattern:	On-site
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	9 Oct 2026

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Summary

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England, Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.

You will be responsible for the smooth running of Cardiff Civil & Family Justice Centre, 2 Park Street, Cardiff CF10 1ET, leading your team of EO managers and other staff, and supporting your operations manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service

You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.

Please refer to the role profile attachment for to understand more about this key leadership position.

Essential knowledge, skills and experience

People management skills to successfully lead your teams, with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.

Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.

Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.

Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.

Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.

Your development

Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.

If you are ready to take on a challenging and rewarding role with real purpose, apply today.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

This is a business-critical role requiring full-time hours but would also consider job share.

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