Call Handler
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £17 to £17 an hour |
| Hours: | Full-time |
| Location: | Crawley, RH10 1UZ |
| Job type: | Contract |
| Posting date: | 23 Sept 2026 |
| Closing date: | 23 Oct 2026 |
Summary
Social Housing Call Handler
Location: Crawley
Salary: £17.00 per hour
Hours: 40 hours per week
Contract: Temporary to Permanent
Working Pattern: Fully Office Based
About the Role
We are currently recruiting for a
Social Housing Call Handler to join a busy property services team based in Crawley.
This is a great opportunity for someone with strong customer service and communication skills who enjoys working in a fast-paced environment and wants to build a career within the social housing sector.
You will be the first point of contact for residents, dealing with enquiries and providing support across housing and property maintenance services.
Key Responsibilities
- Handle a high volume of inbound calls from residents and customers.
- Respond to queries relating to repairs, maintenance and housing services.
- Log and update repair requests accurately on internal systems.
- Book and coordinate appointments for repairs and property services.
- Liaise with residents, contractors and internal teams to resolve queries.
- Provide regular updates to residents regarding outstanding repairs and appointments.
- Deal with complaints and escalate issues where appropriate.
- Ensure all calls and customer interactions are recorded accurately.
- Provide a professional and helpful service at all times.
- Work as part of a wider property services and customer service team.
About You
The successful candidate will ideally have:
- Previous experience in a
- Experience within
- Excellent verbal and written communication skills.
- A confident and professional telephone manner.
- Strong organisational and administration skills.
- The ability to work under pressure in a busy environment.
- Good attention to detail and accurate data-entry skills.
- The ability to deal with difficult or challenging customers professionally.
- Good IT skills and confidence using internal systems.
- A positive, customer-focused approach.
call centre, customer service or contact centre environment.
social housing, property services, repairs or maintenance is highly desirable.
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