Head of Technology and Service Management - Associate CIO | Yorkshire Ambulance Service NHS Trust
| Company: | Yorkshire Ambulance Service NHS Trust |
|---|---|
| Salary: | £79,504 - £91,609 per annum |
| Hours: | Full-time |
| Location: | Wakefield, WF2 0XQ |
| Job type: | Permanent |
| Posting date: | 23 Sept 2026 |
| Closing date: | 23 Oct 2026 |
Summary
The Head of Technology and Service Management is thesenior operational lead for all live digital and technology services at YAS, holding end‑to‑end accountability for theavailability, resilience, safety and performance of technology systems that underpin 999, 111, A&E Ops, PTS and corporate services. The post holder will act as a deputy to the CDIO for these designated areas at senior internal and external forums and will provide senior leadership continuity where required.
The post holder will contribute to the development and delivery of the Trust’s overall Digital, Data and Technology strategy, ensuring alignment with corporate priorities and national direction. The post holder assumes ultimate responsibility for theday‑to‑day operational leadership of technology services, including infrastructure, networks, telephony, command and control systems, and internally and externally developed applications. The role ensures that systems aredesigned, transitioned, operated and maintainedto meet the requirements of a24/7/365 emergency service, with particular focus onservice continuity, cyber security, and patient safety. This is done using metrics, KPIs and user insight.
The post holder is responsible fortechnology lifecycle strategy, includinghorizon scanning, obsolescence management, and the planning and procurement of replacement and new technologies. The role ensures that technology services evolve in line with emerging clinical, operational and national requirements, while maintaining a strong focus onoperability, supportability and resilience.
The post-holder is responsible for overseeing critical managed services delivered to the Trust ensuring contractual and service level compliance. This includes critical telephony services and radio services.
The post holder provides senior leadership for behaviours and ways of working that support and develop the team. The role is explicitly accountable for building high performing teams, developing capability, and driving continuous service improvement, recognising that sustainable, reliable technology services are delivered through effective leadership, culture and management as much as through technical solutions.
As an Associate CIO, the post holder is part of the Trust’s senior digital leadership, supporting the CDIO in delivering safe, effective and innovative digital services. The role combines deep functional expertise with broader system leadership responsibilities, contributing to strategic direction, organisational assurance and executive decision-making
The post holder will work in close partnership with the Chief Clinical Information Officer (CCIO) to ensure that digital products, systems and services are clinically safe, support effective care delivery, and align with operational workflows, contributing to a coherent, clinically led digital strategy.
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits:
• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.
Please see attached Job description and person specification for a full breakdown of the responsibilities of the role.
This advert closes on Wednesday 7 Oct 2026
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