General Manager
| Company: | Heartwood Collection |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Highcliffe, BH23 5EA |
| Job type: | Permanent |
| Posting date: | 23 Sept 2026 |
| Closing date: | 23 Oct 2026 |
Summary
Exceptional General Managers. Exceptional Hospitality.
At Heartwood Collection, we’re not just looking for a General Manager; we are looking for an exceptional hospitality leader who can build a brilliant team, deliver outstanding guest experiences, and take a successful business to the next level.
The Oaks is an established and much-loved pub with an exciting future ahead. In early 2027, the site will undergo a major refurbishment and introduce 20 beautiful boutique bedrooms, transforming it into an even more impressive hospitality destination.
This is a rare opportunity to join the business ahead of that transformation: strengthening the existing operation, developing the team and building strong relationships with guests and the local community. You will then play a leading role in preparing for the refurbishment, launching the new bedrooms and unlocking the full potential of the expanded business.
Across Heartwood Inns and Brasserie Blanc, our General Managers are at the heart of their businesses. They lead from the floor, know their guests, develop their people and take genuine ownership of everything from standards and culture to sales, labour and profitability.
You’ll be an accomplished General Manager with a strong track record in premium pubs, restaurants or fresh-food hospitality. Experience of leading a refurbishment, opening bedrooms or managing a business with accommodation would be particularly valuable
We’re particularly interested in leaders who can demonstrate:
2–3+ years' experience as a General Manager, ideally within a quality branded or multi-site hospitality environment
A proven track record of running a successful, high-volume fresh-food operation
Strong commercial understanding, including P&L, labour, sales, KPIs and profitability
The ability to lead from the front and be highly visible with both guests and your team
A passion for developing people and building strong management teams
High standards and an eye for the details that create an exceptional guest experience
Confidence managing all aspects of a hospitality business, including rooms and reception where applicable
A genuine desire to take ownership, drive performance and make your site the very best it can be
Above all, we're looking for people-first leaders with personality, energy and ambition — General Managers who inspire their teams and genuinely love hospitality.
General Manager- The Benefits
Competitive salary package including TRONC and KPI-based bonus
48-hour contract
Private healthcare with Bupa
Bespoke training and career development through our Stepping Stones programme
Employee Assistance Programme with Hospitality Action
Hundreds of discounts through Reward Gateway
Instant access to pay through EarlyPay
Enhanced maternity and paternity leave
Up to £1,500 referral bonus
Option to purchase up to 5 additional days' holiday
50% off food at Heartwood Inns and Brasserie Blanc, plus 20% for family and friends
Discounts across our beautiful Inn bedrooms
Birthday gift and Long Service Recognition
Cycle to Work Scheme
Join an award-winning collection
Heartwood Collection is proud to have been recognised as:
Sunday Times Best Places to Work – 2024
Double winner – Publican Awards 2024
Best Pub Brand/Concept – Publican Awards 2025
If you're an experienced General Manager who knows how to lead people, drive a business and create hospitality that guests want to return to, we'd love to hear from you.
Bring your personality. Bring your standards. Bring your ambition. We'll give you the opportunity to make your mark.
#LI-AC1