Customer Services & Administrator
| Company: | Chelsea Hire Complete Event Hire Solutions Ltd |
|---|---|
| Salary: | from £26,000 a year |
| Hours: | Full-time |
| Location: | Northampton, NN4 8JH |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 23 Sept 2026 |
| Closing date: | 23 Oct 2026 |
Summary
Join the team at Chelsea Hire
Chelsea Hire is a busy and growing event hire business supplying everything from furniture, linen and marquees to bars, catering equipment, kitchens and event essentials.
We are looking for an organised, friendly and proactive Customer Services & Administrator to join our team in Northampton.
This is a varied role for someone who enjoys dealing with people, keeping things organised and being part of a busy team. You’ll be the first point of contact for many of our customers and will play an important role in keeping bookings, orders, stock and administration running smoothly.
It’s not a purely desk-based role. When the business gets busy, everyone gets stuck in — whether that means helping to pick an order, restocking, supporting the laundry or helping in the kitchen and pot wash. If you’re someone who enjoys variety and takes pride in getting things done, this could be a great fit.
The role at a glance
Reports to: Operations & Site Manager / Owner
Location: Chelsea Hire, Rothersthorpe Avenue Industrial Estate, Northampton
Hours: Full-time, Monday–Friday, 8am–4pm
Salary: From £25,000 depending on experience
What you’ll be responsible for
Customer Service
You’ll be one of the main points of contact for Chelsea Hire customers, providing a friendly, professional and helpful service.
Answer telephone, email and in-person enquiries
Provide accurate information on availability, pricing and hire terms
Take bookings and process orders
Deal with collections, returns and rescheduling
Handle replacement, repair and damaged-item queries
Resolve customer issues and complaints wherever possible, escalating when necessary
Build positive relationships with customers and provide a consistently high level of service
Bookings & Administration
You’ll help ensure our bookings and customer records are accurate and up to date.
Process customer orders and bookings through Rental Point
Maintain accurate customer and booking records
Input and update product and stock information
Produce reports from Rental Point
Assist with monitoring stock levels and values
Provide general administrative support to the wider business
Finance & Accounts
You’ll provide day-to-day administrative support to the accounts function.
Use Sage on a daily basis
Input sales and purchase invoices
Maintain accurate financial administration
Assist with general accounts and paperwork
Ensure records are kept accurately and up to date
Stock & Product Administration
Working alongside the operational team, you’ll help keep our stock information accurate and our equipment available for customers.
Monitor stock levels and assist with replenishment
Maintain stock records within Rental Point
Track replacement and damaged stock
Assist with stock valuation
Help manage the sale of old or surplus equipment
Ensure product information and records remain accurate
Systems & Communications
Monitor and manage the company Gmail inbox
Assist with website updates and administration
Keep internal systems and records organised
Produce reports and information as required by management
Operations, Warehouse & Site
Although this is primarily a customer service and administration role, you’ll also be an important part of the wider operational team.
When required, you may assist with:
Picking and preparing customer orders
Coordinating deliveries and collections
Warehouse organisation and stock movement
Laundry and linen processing
Pot wash and kitchen support
Restocking equipment and supplies
General site tasks and keeping work areas organised
The ability to roll your sleeves up and get involved is important.
Vehicle Administration
Assist with keeping company vehicles compliant and operational, including:
MOTs
Servicing
Road tax