Receptionist


Company:	NHS Jobs
Salary:	from £13 an hour
Hours:	Full-time
Location:	Preston, PR5 4AY
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	5 Oct 2026

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Summary

Job Description The successful candidate will join our busy reception team and provide a professional, friendly and efficient service to patients contacting or attending Riverside Medical Centre. The role will involve welcoming patients, answering telephone calls, booking and managing appointments, dealing with patient queries and completing a range of administrative duties. The post holder will work closely with GPs, nurses, administrative staff and the wider practice team to support the smooth running of the practice. The role requires excellent communication skills, a professional manner and the ability to remain calm and organised in a busy environment. The post holder must be able to maintain strict patient confidentiality, follow practice procedures and use initiative when dealing with patient requests. Key Responsibilities Provide a welcoming and professional reception service. Answer telephone calls and deal with patient queries appropriately. Book, cancel and rearrange appointments accurately. Ensure patients are directed to the appropriate clinician or service. Process administrative tasks and patient requests. Maintain accurate and clear records. Handle patient information securely and maintain confidentiality. Follow safeguarding, information governance, health and safety and practice procedures. Deal appropriately with complaints and challenging situations. Work effectively as part of the reception and wider practice team. Support colleagues during busy periods and use initiative when required. Maintain a clean, organised and professional reception environment. Attend training and participate in ongoing development and competency assessments. Escalate concerns or queries appropriately when advice or support is required. Previous GP or NHS experience is desirable but not essential, as full training and support will be provided to the successful candidate.

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