GP Administrator


Company:	NHS Jobs
Salary:	from £13.11 an hour
Hours:	Full-time
Location:	Cheltenham, GL53 0LA
Job type:	Permanent
Posting date:	23 Sept 2026
Closing date:	11 Oct 2026

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Summary

The GP Administrator is responsible for providing a comprehensive range of administrative and clerical support to the multidisciplinary team, helping to ensure the smooth and efficient running of the practice and delivery of high-quality patient care. The role encompasses a wide variety of administrative functions, including patient registrations and deductions, medical records management, clinical correspondence processing, referrals, private work, information requests and complaints administration. The successful candidate will be adaptable, organised, detail-oriented and able to manage a varied workload within a busy General Practice environment. Main Duties and Responsibilities Process and maintain electronic patient records, including patient registrations, deductions, GP2GP transfers, demographic updates, medical record requests and patient deaths. Review, process, code and workflow incoming clinical correspondence using the practice's AI-assisted document management system (Anima), applying appropriate oversight and professional judgement to ensure patient records remain accurate, up to date and compliant with practice protocols. Scan, upload, index and manage patient documentation, maintaining high standards of record keeping and data quality. Monitor and action shared practice inboxes, tasks and communication systems within agreed timescales. Process NHS and private referrals, maintaining accurate records and liaising with patients, clinicians and external healthcare providers as required. Support the administration of Subject Access Requests (SARs), insurance reports, solicitor requests, DVLA enquiries and other information requests. Administer private work, including medical reports, forms, letters and associated fees, ensuring work is processed efficiently and accurately. Support the administration of patient complaints and concerns, maintaining records and assisting with correspondence and information gathering as required. Produce letters, reports, searches and other administrative documentation to support clinical, operational and quality improvement activities. Communicate professionally with patients, carers, healthcare professionals and external organisations, providing a responsive and patient-focused service. Work collaboratively with colleagues across the practice to support service delivery and maintain an effective administrative function. Professional Responsibilities The post holder will: Maintain strict confidentiality and comply with GDPR, NHS guidance and practice policies at all times. Demonstrate professionalism, accuracy, initiative and excellent attention to detail. Manage workload effectively, prioritising tasks within a busy and changing environment. Participate in mandatory training, appraisal and continuous professional development. Contribute to audits, quality improvement initiatives and service development activities. Support equality, diversity and inclusion, treating patients, visitors and colleagues with dignity, fairness and respect. Remain flexible and willing to develop knowledge and skills across multiple areas of General Practice administration. Undertake any other duties appropriate to the role and commensurate with the needs of the practice.

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