Detention Custody Officer
| Company: | Serco Limited |
|---|---|
| Salary: | £30000-30000 per annum |
| Hours: | Full-time |
| Location: | Gatwick, RH6 0PQ |
| Job type: | Permanent |
| Posting date: | 22 Sept 2026 |
| Closing date: | 22 Oct 2026 |
Summary
Serco Limited
Location: Gatwick Immigration Removal Centre (RH6 0PQ) Schedule: Full-time, permanent, variety of shift patterns Salary: £30,000pa, rising to £31,064pa after Graduation and rising to £34,154pa after 12 monthsThis isn’t just security work.It’s people work.You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.Why this role matters
- You create a safe, secure environment
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What you’ll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De-escalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands-on, and ready for anything
You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Confident handling difficult situations
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you
- you’re made for this.What shifts look like
- 40 hours per week (average)
- Day + night shifts (6–12 hours)
- Fair, structured rota
- Paid breaks on night shifts
Location note: Limited public transport
- Ideally live within 30 miles
- Free minibus from Gatwick Airport (Atlantic House)
What you’ll getTraining and development:
- 9 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
Benefits:
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 9-week training (full attendance required)
Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
Proud member of the Disability Confident employer scheme
