CSC Processing Agent


Company:	Government Recruitment Service
Salary:	£26,607 to £26,607 a year
Hours:	Full-time
Location:	Swansea
Job type:	Permanent
Posting date:	22 Sept 2026
Closing date:	6 Oct 2026

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Summary

Can you communicate clearly and provide accurate support to customers and colleagues?

Have you got the confidence to handle challenging enquiries and resolve problems effectively?

Are you organised, comfortable using digital systems and able to manage competing priorities?

If so, we’d love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) is recruiting a CSC Processing Agent to join its Customer Service Centre in Swansea. You will process applications for vehicle testing and specialist schemes, provide guidance to internal and external customers and support frontline testing staff. Working closely with technical officers and colleagues across the agency, you will help deliver a consistent, accurate and productive service that supports road safety, environmental standards and the reduction of vehicle crime.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary.
25 days annual leave, increasing by 1 day each year of service up to a maximum of 30 days, plus 8 bank holidays and a privilege day for the King’s birthday.
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it’s like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers

As a CSC Processing Agent, you will process applications and provide accurate advice and guidance to internal and external customers. You will work with technical officers, frontline testing staff and colleagues across DVSA to resolve scheme queries, maintain accurate records and deliver a consistent service. You will manage your workload effectively, keep up to date with procedures and contribute positively to team objectives and customer outcomes.

Your responsibilities will include, but aren’t limited to:

Collaborating with technical officers to support legislation and processes.
Supporting telephony colleagues with specific scheme queries.
Processing applications relating to Vehicle Testing and Specialist Schemes.
Delivering a consistent and productive service to internal and external customers.
Working effectively as part of a team, participating in team meetings and contributing to staff engagement activities.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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