Office Administrator


Company:	NHS Jobs
Salary:	from £12.71 an hour
Hours:	Full-time
Location:	Fairfield Industrial Estate, LN11 0LS
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	9 Oct 2026

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Summary

Description of the duties Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff Secondary & Acute Care General Practice Service Users and Carers Health and Social Care teams Third sector/voluntary agencies Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies. Exchange verbal and written information with patients, staff and carers relating to appointments, referrals etc. Assist in daily completion of all referrals for the Enhanced Access Service. Assist in daily completion of all tasks for the INR Service. Ensure rotas across Semble are maintained and updated. Managing room bookings as required across all sites. Maintaining stock lists across all sites including ordering stock and stationery as required. Ensuring staff training is complete and HR Records are maintained and up to date whilst maintaining strict confidentiality. Administrative support for new services as LADMS continues to grow and expand. Oversee the operational delivery of the Enhanced Access Service from ensuring KPIs tasks on clinical systems are completed. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc. Escalating issues to the Head of Operations or Clinical Lead as appropriate. Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto Systm1 and Semble. The post holder will order stationery and other necessary items for the team via the procurement system. May be responsible for petty cash float/handling. Provide support to Systems and Operations Officer with the day to day running of the Private GP Practice(s). Clerical duties including photocopying and scanning, e.g. documents required for ID checking purposes etc. Take part in the HQ On call rota to support out of hours services Provide cover for colleagues when and where necessary. Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Prioritise workload with particular consideration to issues arising and responding to shifting priorities appropriately. Oversee joint mailboxes and ensure they are managed appropriately and in a timely manner. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines. Participate in any/all associated training, development and appraisal processes relevant to required duties of this post. Other tasks which are commensurate with the broad purpose and banding of the post.

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