SMS Deployment Manager - FTC Mat cover


Company:	Sodexo Ltd
Salary:	£1 to £1 a year
Hours:	Part-time
Location:	Home-Based, M2 6AQ
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	20 Oct 2026

Apply for this job

Summary

SMS Deployment Manager – 12 months FTC – (Maternity Cover)

Location: Remote (travel to sites as needed)

Contract: Full-time

Salary: Competitive

We’re looking for someone who genuinely enjoys working with people, supporting change and helping teams get the best out of digital tools. As our SMS Deployment Manager, you’ll play a key role in rolling out our Site Management System (SMS) across multiple sites, making sure each location is fully prepared, trained and confident using the system as part of everyday operations.

This role is hands-on, collaborative and ideal for someone who likes bringing structure to busy environments, solving problems on the ground and helping teams feel supported through change.

Requirements:

Leading the deployment of SMS across agreed sites and segments

Building clear deployment plans with milestones, risks and go‑live dates

Carrying out readiness checks to make sure each site has the right data, resources and setup in place

Working closely with site teams to gather and validate operational data (rooms, tasks, frequencies, resource plans, QR/NFC requirements)

Coordinating activity with segment leads, site managers, superusers, TDDI and programme teams

Supporting or completing SMS configuration based on operational needs

Delivering training to managers, supervisors, superusers and frontline teams

Being on hand during mobilisation, go‑live and early stabilisation

Encouraging consistent use of SMS across cleaning operations

Monitoring adoption, usage and compliance

Spotting risks or blockers early and escalating where needed

Preparing progress updates, dashboards and reports for governance groups

Supporting benefit tracking (productivity, compliance, audit performance, task completion, service improvements)

Capturing lessons learned and helping refine the deployment process

Keeping deployment documentation, trackers and training materials up to date

Supporting the transition into BAU once the site is stable

Acting as a subject matter expert for SMS throughout deployment

Essential:

Experience in facilities management, cleaning operations or a similar service‑led environment

Background in system deployment, operational change or project delivery

Comfortable delivering training to different user groups

Experience working with operational teams across multiple sites

Good understanding of cleaning operations, task scheduling and resource planning

Confident preparing reports, dashboards or governance updates

Strong working knowledge of Microsoft Office (Excel, PowerPoint, Outlook, Teams)

Comfortable using digital systems, mobile apps and operational data

Desirable:

Project management experience or training

Experience with SMS, workforce management tools, auditing systems or CAFM platforms

Knowledge of BICSc standards or cleaning industry best practice

Experience in large or complex organisations

Experience supporting mobilisation or transformation programmes

Knowledge of Power BI or similar reporting dashboards

Understanding of data protection and system access processes

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Apply for this job