Operational Service Manager | The Newcastle upon Tyne Hospitals NHS Foundation Trust


Company:	The Newcastle upon Tyne Hospitals NHS Foundation Trust
Salary:	£57,528 - £64,750 per annum
Hours:	Full-time
Location:	Newcastle Upon Tyne, NE7 7DN
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	21 Oct 2026

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Summary

Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Clinical Boards, bringing together a range of clinical directorates and specialties and focused on the needs of our patients and staff.

Each Service within the Clinical Board is managed by Operational Service Managers, which are key senior roles that will support in driving delivery and transformation to enable the Trust to remain a recognized centre of clinical, teaching and research excellence.

We are recruiting three Operational Service Managers across two clinical boards:

x 2 in Medicine and Emergency Care

x 1 in Peri Operative and Critical Care

Interview date: 29 October 2026

NO AGENCIES PLEASE

The appointed candidate will fulfil the role of Operational Service Manager, reporting into the Associate Director of Operations.

This will entail:

• Assume day to day responsibility for the operational management of all aspects within their specific portfolio

• Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets

• Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner

• Involvement in the investigation of incidents within area(s) of responsibility

• Ensuring a safe, respectful culture whereby all staff patients and visitors are treated with dignity, respect, and compassion

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital

• Royal Victoria Infirmary (RVI)

• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

• Newcastle Dental Hospital

• Newcastle Fertility Centre

• Northern Centre for Cancer Care, North Cumbria

• Northern Genetics Service

• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit:Careers | Newcastle Hospitals | NHS | Newcastle HospitalsandNewcastle Hospitals NHS Foundation Trust

• To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.

• Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.

• Deputise for members of the Clinical Board management team (as appropriate) when required.

• Contribute to the day-to-day operational management of area(s) of responsibility.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

This advert closes on Friday 16 Oct 2026

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