Part-Time Call Handler – Swinton
| Company: | Linda Taylors Ltd |
|---|---|
| Salary: | from £25,000 a year, pro rata |
| Hours: | Part-time |
| Location: | Swinton |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 21 Sept 2026 |
| Closing date: | 21 Oct 2026 |
Summary
We are recruiting on behalf of our client a Professional Services company based in fabulous offices in Swinton, who is looking for an experienced Part-Time Call Handler to join their busy and supportive team.
This is an excellent opportunity for someone with strong customer service and call-handling experience who enjoys helping people and is confident dealing with a wide variety of enquiries.
As the first point of contact for residents, you will handle incoming telephone calls, emails and text messages. Some conversations may involve people who are upset, frustrated or anxious, so we're looking for someone who can remain calm, empathetic and professional while providing clear information and managing expectations.
Key Responsibilities
Acting as the first point of contact for residents, handling incoming calls in a professional, friendly and empathetic manner
Managing sensitive or challenging conversations calmly and professionally
Accurately recording enquiries, requests and updates on electronic job files
Responding to incoming emails and text messages in a timely and appropriate manner
Making occasional outgoing calls to arrange, confirm or cancel appointments
Liaising with surveyors and other operational colleagues regarding appointments, access arrangements and changes
Updating and maintaining resident records, ensuring information is accurate and up to date
Prioritising enquiries and escalating urgent, complex, safeguarding or welfare concerns appropriately
Providing residents with clear and accurate information
Supporting general administration, including data entry and record keeping
Working closely with colleagues to ensure an efficient and high-quality service
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