Customer Service Manager


Company:	Fawkes & Reece
Salary:	£52,000 to £55,000 a year
Hours:	Full-time
Location:	Kingston upon Thames, KT13 3RD
Working pattern:	On-site
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	5 Oct 2026

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Summary

My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.

I am currently looking for an

experienced

Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile

As a Customer Service Manager you will be required to:

* Lead an on site team of customer care coordinators & operatives

* Ensuring all customer service queries are directed to the relevant person or dealt with

* Deal with escalated complaints

* Monitor defects & update the system

* Track customer issues and closing them off once dealt with

* Deal with handovers with customers & performing home demonstrations

* Promoting a good working relationship with site teams

If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London Office,

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