GP Receptionist


Company:	NHS Jobs
Salary:	from £13.26 an hour
Hours:	Full-time
Location:	Prescot, L34 1ND
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	30 Sept 2026

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Summary

Role: To provide a high quality, professional reception service to patients, doctors, staff, colleagues, health service professionals and others. To act as a first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients MAIN RECEPTION DUTIES Greet patients and visitors to the practice Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system Ensure that patients, without appointments, but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets Respond and or redirect all patient and visitor requests accordingly Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed Set-up of new patients onto the computer system Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions Ensure correspondence, reports, results etc. are filed electronically in correct patient record Ensure reception and waiting areas are kept neat and tidy Answering incoming telephone calls, ensuring calls are documented and redirected accordingly Action start and end of day procedures ensure telephone service for out of hours information is directed appropriately Check emails on a daily basis. Check PATCHS account regularly and allocate to GP Regularly check tasks on EMIS System to check all messages have been actioned Check fridge daily, if nurse not on the premises Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures general DUTIES if required : ADMIN Responding to requests for patient information from outside agencies, ensure deadlines are met in accordance to Practice Policy. Managing incoming Lloyd George Patient Records on a weekly basis. Requesting movement of files for LG Archive information General administration duties to enable the Practice to run efficiently on a day to day basis Equipment, machinery & Systems Personal Computer system including internet activity which is utilised as a means of communication both internally and externally Practice Clinical System (EMIS) to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits Scanning Machine The post-holder is responsible for, in concert with others, maintaining the accuracy of the Practices Clinical System (EMIS) Assignment of work The post-holders work assignment is determined by the requirements of the Practice, GP Partners, Practice Manager, Reception Manager and the patients The Reception Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Reception Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Reception Manager. The Post-holders work is formally reviewed by annual appraisal The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements SAFEGUARDING Staff are to familiarise themselves with the Practice Safeguarding Policies stored on the shared L Drive. Dr Barnaby Finlayson is the Safeguarding Lead for the practice. decisions & judgements The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including: Establishing and maintaining effective lines of communication with the GPs and Practice Manager. Communicating clearly and effectively with staff to aid the smooth running of the Practice. Responding to requests or queries for support as they arise in an appropriate and timeous manner. Prioritising workload and requests for support. Making the most effective use of resources available Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations. communication and relationships Internally with the GPs, Practice Manager and colleagues to help ensure that practice aims and objectives are met Internally and externally with colleagues, healthcare professionals and others within the Primary and Secondary Care sectors with regard to the needs of the Practice and the needs of patients registered at the Practice Externally with patients registered at the Practice PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB The post-holder is required to have keen hand/eye co-ordination to undertake his/her primary task The post holder is required to be methodical and work to a structure, seeing problems through to their satisfactory conclusion The post-holder is required to work in a well-organised and professional manner to meet the demands of the work, maintaining concentration and accuracy The post-holder is often required to work independently of others and to be self-determined The post holder is required to communicate effectively and possess an aptitude for dealing with potentially difficult or demanding situations knowledge, training and experience required to do the job The post-holder must be understanding and approachable to patients and able to respond to patient requests The post-holder is required to have well-developed keyboard skills The post-holder must be able to communicate effectively and collaboratively across varied staff disciplines The post-holder must clearly understand the importance of maintaining patient and data confidentiality EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

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