PCN Hub Receptionist/Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Rainham, ME8 9BH
Job type:	Permanent
Posting date:	21 Sept 2026
Closing date:	2 Oct 2026

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Summary

JOB TITLE: PCN Hub Receptionist/Administrator SALARY: Dependent on experience HOURS:Full-time / 37.5 hours per week CONTRACT TYPE:Permanent BASE:Medway Rainham Primary Care Network KEY DUTIES AND RESPONSIBILITIES Provide a warm, compassionate welcome to patients and visitors at the hub reception, seeing the whole person and not just the reason for their visit Manage incoming telephone calls, queries and messages, directing them appropriately Book, amend and cancel patient appointments using EMIS Web Support clinical and administrative teams with general office tasks, including data entry and record-keeping Maintain patient confidentiality in line with GDPR and NHS information governance requirements Manage the reception and waiting areas, ensuring they are tidy, welcoming and stocked with relevant information Liaise with other hub staff, PCN teams and member practices to support smooth day-to-day operations Support the planning and smooth running of meetings and events, including room set-up, materials and attendee coordination Bring the PCN's values of compassion, collaboration and community to everyday interactions with patients, colleagues and the wider neighbourhood Support with stock checks and other general administrative duties as required Undertake any other duties suitable for the role, as directed by the PCN Manager / line manager PERSON SPECIFICATION Qualifications Essential: GCSE (or equivalent) in English and Maths Desirable: NVQ/qualification in Business Administration or Customer Service Experience Essential: Reception experience, including previous experience working in a GP surgery Desirable: Experience within a PCN or wider NHS setting Skills Essential: Excellent communication and interpersonal skills; confident telephone manner; experience using EMIS Web Desirable: Experience using EMIS Enterprise Essential: Good IT skills, including Microsoft Office (Word, Excel, Outlook) and Microsoft Teams Desirable: Touch-typing / data entry speed Personal Qualities Essential: Friendly, approachable and professional manner; ability to remain calm under pressure Desirable: Understanding of primary care and how PCNs work Essential: Well organised, with good attention to detail and ability to prioritise Essential: Looking to build a long-term career in a role that's central to the hub, rather than a short-term step Values Essential: A genuine fit with our values of compassion, collaboration and community, and a commitment to patient confidentiality and NHS values

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