Working Denbighshire ICT Specialist (ID 05026)
| Company: | Wax Recruitment Ltd |
|---|---|
| Salary: | from £19.96 an hour |
| Hours: | Full-time |
| Location: | Denbighshire, LL18 3AH |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 21 Sept 2026 |
| Closing date: | 21 Oct 2026 |
Summary
Job title: Working Denbighshire ICT Specialist (ID 05026)
Job Category: Housing
Location: East Parade, Rhyl, Denbighshire, LL18 3 AH, Denbighshire County Council
Hours per week 37
Salary: £19.96 per hour
This is not a remote role, the post holder would be expected to work on-site the majority of the time.
Working Denbighshire Digital Innovation and Systems Specialist
Business Need
Working Denbighshire has undergone significant digital transformation over the last 12 months, including the implementation of a new CRM system. This has required substantial input from managers and operational staff to address system build issues, align system functionality with operational processes, support system development, and manage ongoing improvements.
Despite significant progress, challenges remain, particularly in relation to data extraction, reporting functionality and the production of management information required to meet Welsh Government and UK Government reporting requirements. Considerable resource continues to be invested in resolving these issues and maximising the effectiveness of the system.
The service will also shortly be implementing a new Welsh Government CRM system, which is expected to place further demands on both operational and ICT resources. Dedicated support will be required to ensure successful implementation, integration with existing processes, staff adoption and ongoing optimisation.
In addition to the CRM and the upcoming new Welsh Gov system, we are also currently exploring a number of other digital solutions, including Body SWAP (Virtual Reality learning technology) and Arlo (training management software). The postholder would support these projects from initial scoping and procurement through to implementation, integration, training and ongoing development.
There will also be a requirement for this specialist to identify, evaluation and implement new digital systems and software that can continue to enhance our service delivery and support outcomes for participants and employers.
Proposed Job Purpose
To provide dedicated ICT, systems and digital development support to the Working Denbighshire Employability Service, leading on the implementation, development, optimisation and management of CRM systems, reporting solutions and other digital platforms.
This role will act as the key link between Working Denbighshire, ICT Services and software providers and other stakeholders, ensuring systems are effectively implemented, maintained and utilised to support service delivery, performance management and continuous improvement.
Proposed Key Responsibilities
Lead the ongoing development, optimisation and support of the ICONI CRM system and other business systems.
Support the implementation, integration and embedding of new digital systems and platforms.
Lead user acceptance testing, implementation planning and business readiness activities of new systems
Manage system enhancements, testing, troubleshooting and continuous improvement activities.
Develop and improve reporting, dashboards and management information solutions alongside the Performance and Business Manager
Research, evaluate and implement new technologies and digital solutions to enhance service delivery and efficiency.
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