Customer Service and Sales Advisor


Company:	Red Dot Search UK Limited
Salary:	£26,436.68 to £29,500 a year
Hours:	Full-time
Location:	CV5 9RN
Working pattern:	On-site
Job type:	Permanent
Posting date:	19 Sept 2026
Closing date:	19 Oct 2026

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Summary

Location: Coventry, CV5 – Meriden Business Park (fully on site)

Salary: £26,436.68 basic, plus commission (£29.5k OTE)

We are recruiting a Customer Service and Sales Advisor for a well-established experiences business in Coventry. If you are already good on the phone and you would rather sell something people are genuinely pleased to buy, this is worth a look.

This is a Customer Service and Sales Advisor role where every call is an inbound one from someone who already wants what you are offering – a spa day, a spa break, a treatment for a birthday or an anniversary. No cold calling. Your job is to listen properly, work out what they are actually after, and guide them to the right booking.

This Customer Service and Sales Advisor role is a Monday to Friday, 9:00am–5:30pm role. Add one Saturday in three (9:00am–5:00pm) and that is your week – no evenings, no Sundays.

It is based at Meriden Business Park, just off the A45 and minutes from the M42, with free on-site parking.

What you will be doing

Handling inbound calls and live chat enquiries about spa days, spa breaks and treatments

Listening for what the customer really wants – relaxation, a celebration, a gift

Giving confident, impartial advice across a large range of venues and packages

Converting enquiries into confirmed bookings

Managing amendments and cancellations properly and calmly

Keeping every booking accurate in the CRM

What we are looking for

Solid experience in a phone-based customer service or sales advisor role – contact centre, call centre, reservations, bookings, retentions or membership sales

Warm and calm on the phone, and good at building trust quickly

Comfortable guiding someone to a decision without hard selling

Commercially minded – you enjoy hitting a target, rather than dread it

Accurate with systems and detail when the queue is busy

Available Monday to Friday 9:00–5:30, plus one Saturday in three

Spa, salon, beauty, wellness, hospitality, travel or leisure experience is a real advantage.

What you will get

£26,436.68 basic salary, plus commission on top (£29.5k OTE)

Birthday leave

Agent rates and 50% off selected spa experiences

Familiarisation spa visits – you get to try what you are selling

Free on-site parking

Free gym membership

Workplace pension

Dress-down environment, team socials, and a team people actually stay in

Being straight with you

This role is five days a week on site – there is no hybrid or remote option. The one Saturday in three is part of the job. It is a sales role as well as a service one: there are targets and there is commission attached to them. If you want pure admin away from a phone, this is not it.

If that all sounds fine, you will probably like it here a lot.

Apply Now.

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