Receptionist/Administration Assistant | Mersey Care NHS Foundation Trust


Company:	Mersey Care NHS Foundation Trust
Salary:	£25,272 per annum
Hours:	Full-time
Location:	V7 Building, L34 1PJ
Job type:	Contract
Posting date:	18 Sept 2026
Closing date:	18 Oct 2026

Apply for this job

Summary

We have an exciting opportunity for a motivated and enthusiastic individual to join our Therapies Hub.

The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality.

Ensuring referral pathway is followed, and appointments are organised and booked efficiently using the patient administration system to effectively utilise clinical time, including identifying cancelled appointments and re-prioritising patients, ringing, and reminding patients of face to face and virtual appointments.

Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.

To participate in training and development programmes both internal and externally.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Whilst this post will be to support our CMO team - Staff may be required to work from other bases/ teams within Community Division as part of the Administration Hub Model in Mersey Care .

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.

Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.

Sorting and distribution of mail to all departments.

Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.

Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.

To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.

Generally monitor security within the building.

Ensuring reception and waiting areas are kept clean, tidy and safe.

Report any incidents or accidents in accordance with Trust Policy.

This advert closes on Wednesday 23 Sep 2026

Apply for this job