Governance Officer


Company:	Hays Specialist Recruitment
Salary:	£115 to £125 a day
Hours:	Full-time
Location:	Birmingham, B15 1TR
Job type:	Contract
Posting date:	18 Sept 2026
Closing date:	25 Sept 2026

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Summary

Your new company

Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.

Your new role

Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers

Log, disseminate and acknowledge reports of concerns from members of the public

Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints

Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.

Provide business continuity cover for other information governance inboxes as and when required

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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