Lung Cancer Support Worker, Band 4


Company:	NHS Jobs
Salary:	£28,392 to £31,157 a year
Hours:	Full-time
Location:	Gloucestershire, GL1 3NN
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	27 Sept 2026

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Summary

- To undertake by negotiation, administrative tasks currently undertaken by the CNS team ie monitoring of databases, monitoring telephone helpline. - Provide basic telephone advice and refer to / or signpost to other sources of support. - Communicate and signpost to appropriate needs related information. - To be actively involved in service development plans such as Prehab etc. - Guide people using self-assessment resources. - To strengthen the links with primary and secondary services and refer to multi-disciplinary team members as appropriate - Be proactive and motivated; to be able to identify areas of potential future role development and demonstrate how this will contribute to an enhanced provision of patient care within the team. - To undertake specific supervised and unsupervised work, organising and prioritising own caseload (within clearly defined boundaries). - To directly support patients with non-complex needs, providing practical support and advice. - To comply with Trust and Departmental policies and procedures e.g., Health and Safety at Work Act (1974), Manual Handline, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and undergoing regular mandatory training concerned with safeguarding matters. - Support people to access appropriate information and support, by signposting to a range of support services and taking an approach which helps people self-manage where appropriate - Advise patients on individual self-care management principles and review/further promote this information - Encourage and support active and healthy lifestyle choices - Planning/inviting/organising of health and well-being events or other supported self-management - Carry out some administration duties required by the role - Order supplies and equipment 1. Professional Development, Education and Training - Demonstrate self-directed learning, actively seeking role development opportunities to enhance knowledge and role progression - Identify personal education needs and skills development with the registered practitioner 2. Communications and Working Relationships - To utilise verbal and nonverbal communication skills to effectively communicate with patients, their families and carers. This may include patients/carers who may or may not have barriers to communication e.g., language, through cognitive or physical impairment - To co-ordinate access to the right information and education resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate. Develop a partnership approach to working to empower patients and carers. - To motivate patients to enroll in rehabilitation, where there may be reluctance or communication difficulties - Comment on proposed changes to policies and procedures - Support and contribute to audit processes and service development - Make sure that people affected by cancer are aware that they are interacting with a healthcare professional and know about the full range of resources and services available - Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice - Take an active part in team meetings and audits as required - Support people to access appropriate information and support, by signposting to a range of support services and take an approach which helps people to self-manage where appropriate - Encourage and support active and healthy lifestyle choices - To form a link with all health and well-being events, referring patients as appropriate - To encourage patients to enroll in prehab recommendations to optimise outcomes where appropriate - Deliver patient-centered, self-management support and education as necessary to non-complex patients, including how to self-assess 3. Mental and Emotional Effort - Make sure that people affected by cancer are aware that they are interacting with a healthcare professional and know about the full range of resources and services available - Understand that there will be frequent exposure to distressing/highly distressing situations and when to seek appropriate support/advice - Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice - To receive regular clinical supervision as required - Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice 4. Most Challenging Part of the Role - Frequent exposure to emotional challenges when dealing with relatives and/or carers coping with uncertainty, loss of status/role, grief and physical change - Frequent use of IT equipment, e.g., laptops - Occasional exposure to aggressive or abusive patients or relatives - To utilise the appropriate skills to communicate and assess patients being or having been treated for cancer or receiving supportive care. - Assisting patients to contribute to the development of their own care plan, empowering them to make decisions at times where there may be anxiety and uncertainty. - To encourage patients to enroll in prehab recommendations to optimise outcomes. - To motivate patients to enroll in rehabilitation and other lifestyle changes, when there may be reluctance or communication difficulties. - To provide high quality care in a fast paced, ever changing working environment within the resources available. To contribute to the delivery of Trust Targets and National cancer initiatives. - To manage an unpredictable workload additional to a scheduled timetable. - To manage own stresses and emotional wellbeing within an emotionally challenging cancer group Please contact us for an informal visit.

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