Patient Safety Incident Management Business Support Officer


Company:	NHS Jobs
Salary:	£32,073 to £39,043 a year
Hours:	Full-time
Location:	Wickford, SS11 7XX
Job type:	Contract
Posting date:	18 Sept 2026
Closing date:	4 Oct 2026

Apply for this job

Summary

To maintain and manage databases and records of incidents To provide the Head of Incident Management with accurate information for various performance reports and reports for the Executive Team. Collating data and supporting the Head of Patient Safety Incident Management to respond to Freedom of Information, CQC and other external requests. Ensure effective channels of communication are maintained with relevant colleagues both within the Trust and in other organisations To provide senior managers across the Trust with regular updates and information on current and pending investigations to ensure the Trust continues to meet deadlines. Supporting patient and relatives with their involvement in the Learning Response process either directly or through their designated Family Liaison Officer, ensuring a high level of customer service to be adhered to at all times. To support the Head of Patient Safety Incident Management in communication of learning from patient safety incidents to other teams within the Trust working collaboratively with The EPUT Lessosn team. To provide support to the Head of Patient Safety Incident Management in ensuring the Trusts assurance processes are upheld. This includes communication with the Senior Management team. ANALYTICAL AND JUDGEMENT: Prioritise own work on a day-to-day basis to ensure that timescales are achieved and deadlines are met by working with the patient safety incident management team. Maintain an up-to-date filing system, and arrange for the safe archiving and/or destruction of correspondence and files in accordance with statutory and locally defined timescales. Maintain an oversight of investigations and provide additional resources and requirements to ensure internal/external timeframes are met. Assess and respond appropriately to any telephone enquiries and routine correspondence, initiating action as required. The post holder will need to assess the urgency of enquiries and decide how best to respond when team members are absent. PLANNING AND ORGANISATION: Oversee the administration of meetings as required including the production of agenda and co-ordination of papers, ensuring that key documents are available within any defined timescales. Take accurate, concise minutes/notes at meetings, as required. Ensure action points as a consequence of these minutes/notes are followed up and matters are bought forward as appropriate. Participation and involvement in Projects and Task and Finish Groups as part of the patient safety agenda. information resources Undertake word processing of all documents to a high standard, in an agreed format and using an appropriate referencing system. Prepare high quality presentation materials, including PowerPoint when required. Develop and maintain proper filing systems (electronic and paper) to ensure easy and effective access to relevant documents and information. Maintain existing databases, patient safety incident team forms on DATIX and support the implementation of new systems. Regular use of variety of IT packages to create reports. To support management of information using the Lessons and Management Systems

Apply for this job