Service Advisor


Company:	Octane Recruitment Ltd
Salary:	£30,000 to £43,000 a year
Hours:	Full-time
Location:	Bury St Edmunds, IP31 2QA
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	17 Oct 2026

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Summary

Service Advisor – Bury St Edmunds

Salary: £30,000 + bonus

OTE: Earnings in excess of £40,000

Hours: Monday to Friday, 8:00am – 5:30pm, 1 in 2 Saturdays 8:00am – 12:00pm

Reference: 31518

Consultant: Jason Evans

We are currently recruiting for a Service Advisor to join a busy and successful automotive business in Bury St Edmunds.

This is an excellent opportunity for someone with a strong customer service background who is looking to build a career within the automotive industry.

Previous automotive or Service Advisor experience is not essential – if you’re confident dealing with customers, have good communication skills and enjoy working in a fast-paced environment, we want to hear from you.

The role offers a competitive basic salary alongside an excellent bonus structure, with earnings in excess of £40,000. Strong performers are earning around £1,000 per month in bonus, providing excellent earning potential on top of the basic salary.

Working Hours

- Monday to Friday: 8:00am – 5:30pm

- 1 in 2 Saturdays: 8:00am – 12:00pm

Service Advisor Responsibilities:

- Meeting and greeting customers in a professional and friendly manner

- Booking vehicles in for servicing, maintenance and repair work

- Keeping customers informed on the progress of their vehicle

- Liaising with technicians and the workshop team

- Explaining required work and associated costs clearly to customers

- Providing a high level of customer service throughout the process

- Handling telephone, email and face-to-face enquiries

- Completing relevant administration accurately

- Helping ensure customers receive an excellent experience from start to finish

What We’re Looking For

You do not need previous automotive experience to be considered.

We are looking for candidates who have:

- Previous customer service experience

- Strong communication and people skills

- A professional and approachable manner

- Confidence dealing with customers face-to-face and over the telephone

- Good organisational skills

- The ability to work effectively in a busy environment

- A positive attitude and willingness to learn

Experience within retail, hospitality, sales, call centres or another customer-facing environment could transfer particularly well into this position.

Apply Today

If you are interested in this Service Advisor position in Bury St Edmunds, please apply today or contact Jason Evans at Octane Recruitment for more information.

Reference: 31518

JEOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency. We recruit across the automotive industry for positions including Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist, Parts Advisor and other dealership roles.

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