Medical Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | from £13 an hour |
| Hours: | Full-time |
| Location: | Glossop, SK13 1DJ |
| Job type: | Permanent |
| Posting date: | 17 Sept 2026 |
| Closing date: | 8 Oct 2026 |
Summary
Reception & Patient Interaction Greet patients warmly and professionally, both in person and over the phone Book, amend, and manage patient appointments via the clinical system Process telephone and online appointment and triage requests Signpost patients to the correct service or clinician using practice protocols Handle queries from patients, relatives, external organisations, and healthcare professionals with sensitivity and accuracy Provide clear information on how to access medical services, including urgent care Ensure the waiting area remains tidy, welcoming, and safe at all times Follow practice policies Administrative Duties Maintain accurate patient records, including coding and data entry using EMIS Web or equivalent systems Process new and temporary patient registrations Scan and file patient-related documentation and correspondence Assist in managing repeat prescriptions and liaise with local pharmacies Prepare patient letters, referrals, and follow-up correspondence as directed Support with insurance requests, Subject Access Requests (SARs), DVLA forms, etc. Monitor and order office supplies, stationery Undertake occasional local errands, such as purchasing staff or office supplies. Team & Practice Support Collaborate closely with GPs, nurses, managers, and the wider practice team Participate in reception rotas, including opening/closing procedures and lunchtime Cover for absent team members and assist in general admin tasks as needed Support the Practice Manager and clinical team with projects such as patient engagement (e.g., Patient Participation Group) and health promotion activities Attend team meetings, training sessions, and contribute to audit and quality improvement work Act as a chaperone when required and in line with practice policy Key Requirements Excellent communication and interpersonal skills Highly organised with the ability to prioritise and manage multiple tasks A professional, respectful, and caring approach toward patients and colleagues Strong IT skills; experience with EMIS Web, Docman, and Accurx is highly desirable (Training Provided) Understanding of confidentiality, GDPR, and patient privacy Ability to work under pressure in a fast-paced environment Committed to upholding Equality, Diversity & Inclusion principles Ensure all required Statutory and Mandatory training relevant to your role is completed as it becomes due Training and Development A full induction programme will be provided, along with ongoing support, mentoring, and opportunities for professional development. The role includes mandatory training and participation in service improvement initiatives. You will also contribute to a culture of continuous learning and quality care.