Junior Service Manager - Imaging


Company:	NHS Jobs
Salary:	£55,524 to £62,652 a year
Hours:	Full-time
Location:	Isleworth, TW7 6AF
Job type:	Permanent
Posting date:	17 Sept 2026
Closing date:	1 Oct 2026

Apply for this job

Summary

Provide hands-on operational management to the imaging service, ensuring the delivery of services in line with expected service standards. Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g DM01 and Cancer. Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Super Intendents and nurses, medical staff and with the Patient Advisors. Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager. Be responsible for effective communication including regular team and departmental briefing. Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs. Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Apply for this job