Customer Service Agent (ISAs & Savings)


Company:	Hays Specialist Recruitment
Salary:	£25,000 to £25,000 a year
Hours:	Full-time
Location:	Manchester, M1 4BT
Working pattern:	On-site
Job type:	Permanent
Posting date:	17 Sept 2026
Closing date:	17 Oct 2026

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Summary

Hays are recruiting for an established financial services organisation who is looking for an experienced Customer Service Agent to join its growing operations team. This is an excellent opportunity for someone with financial services experience, ideally including knowledge of ISAs or savings products, to develop their career within a supportive and knowledgeable environment. You will play an important role in providing an efficient, accurate and customer-focused service, helping customers understand their accounts and supporting them in achieving their financial goal.

This is a permanent role, based in Manchester city centre, office-based. Hours: Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm

Your new role

Key responsibilities

Managing customer enquiries relating to ISA and savings products by telephone and email

Handling new account enquiries and providing clear product information

Supporting the onboarding of new customers

Helping to retain Trust Fund customers and discussing available reinvestment options

Maintaining accurate and compliant customer records

Providing clear and professional guidance on customer accounts

Working collaboratively with colleagues to improve the customer experience

Developing your product knowledge and taking on additional responsibilities as you progress

What you'll need to succeed

You will ideally have:

Previous customer service experience within financial services

Knowledge of ISA products, savings accounts or a similar financial product area

Strong written and verbal communication skills

Excellent attention to detail and accuracy

A proactive and positive approach

A calm, patient and empathetic manner

A genuine interest in delivering excellent customer service

What you'll get in return

The organisation offers a supportive working environment alongside a comprehensive benefits package, including:

Early finish every Friday

Birthday wellbeing day

22 days' holiday, increasing to 27 days with service

Three additional days off over Christmas

Bank holidays

Private healthcare following probation

Employee Assistance Programme

Workplace pension

Reward and recognition schemes

Regular social events

Inclusive employee networks

Positive working environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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