Call Centre Coordinator


Company:	Elite Personnel Ltd
Salary:	from £13.01 an hour
Hours:	Full-time
Location:	Birmingham
Working pattern:	On-site
Job type:	Temporary
Posting date:	17 Sept 2026
Closing date:	17 Oct 2026

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Summary

Our client operates nationwide, delivering vehicle inspection, collection, and delivery services across the automotive supply chain. With continued growth and a strong reputation in the industry, they are now looking to strengthen their operations team.

Hours whilst temping are 8am to 5.30pm if you are offered a permanent role you must be available for a shift pattern between 6am to 6pm Monday to Friday

Key Responsibilities

Taking over 100 calls per day

Oversee daily driver activity, ensuring jobs are completed efficiently and on schedule

Act as a central point of contact for drivers, providing guidance and resolving queries

Build strong working relationships with drivers to support performance and development

Allocate work based on driver capability, availability, and customer requirements

Work closely with internal teams, including planning and customer service, to ensure seamless operations

Monitor service delivery and provide timely updates to relevant departments

Handle inbound and outbound communication with drivers and internal stakeholders

Identify and resolve operational issues quickly and effectively

Support recruitment planning by highlighting resource needs and gaps

Participate in an out-of-hours support rota when required

What’s on Offer

Weekly pay though Elite Personnel

Pension scheme

Free parking

Training

Opportunities for career progression and internal development

Please note: We will require a copy of your UK right to work documentation before an application can be progressed.

Due to the unprecedented volume of response we are currently receiving regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

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