ICT Infrastructure Engineer


Company:	Avon Fire & Rescue Service
Salary:	£37,563 to £40,444 a year
Hours:	Full-time
Location:	Portishead, BS20 8JJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	16 Sept 2026
Closing date:	30 Sept 2026

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Summary

The ICT Infrastructure Engineer is responsible for the resilience, security, and improvement of Avon Fire & Rescue Service’s hybrid ICT estate, supporting critical operational and corporate services. The role provides expert support across cloud and on‑premise platforms, resolves complex incidents, and drives service improvement through standardisation, automation, and proactive monitoring.

You will play a key part in transitioning ICT services in‑house, strengthening internal capability, managing suppliers, and maintaining a strong security posture aligned with recognised standards, ensuring reliable and fit‑for‑purpose technology for frontline operations.

Some of the things you’ll be doing:

Infrastructure operations (core accountability)

Manage the day-to-day operation of the hybrid ICT estate, ensuring the availability, performance, security, and reliability of core services.

Networking (switching, routing, firewalls)

Manage and optimise LAN/WAN infrastructure, including switching, routing, firewalls, and site connectivity across MPLS, VPN, internet breakout, and Azure environments.

Cloud (Azure)

Administer and optimise Azure IaaS and PaaS services, including virtual machines, networking, storage, and backup solutions.

VMware (on-premise virtualisation)

Manage and maintain VMware environments ensuring platform stability, performance, and efficient resource utilisation.

Governance and compliance (ISO 27001 / Cyber Essentials Plus)

Ensure infrastructure services align with security policies, governance standards, and regulatory requirements, embedding secure-by-design and least-privilege principles throughout the environment.

Identity and access (Entra ID / AD DS)

Administer and maintain identity services across Entra ID and on-premise Active Directory, supporting user lifecycle management, group policies, and hybrid identity integration.

Exchange Online administration

Administer Exchange Online and associated mail security platforms, managing mail flow, mailbox administration, hybrid configurations, and email security controls including anti-phishing, anti-spam, and transport rules.

Microsoft 365 productivity suite administration

Administer core Microsoft 365 services including SharePoint, OneDrive, Teams, and associated collaboration platforms, ensuring secure, reliable, and effective service delivery.

Service improvement and transformation

Identify opportunities to standardise, automate, and improve ICT services, contributing to the design and delivery of infrastructure solutions aligned to organisational strategy.

Stakeholder engagement

Work collaboratively with internal teams and service users to understand requirements and improve service delivery, providing clear technical guidance to both technical and non-technical stakeholders.

Cyber security (Microsoft Defender for Endpoint focus)

Administer and optimise Microsoft Defender for Endpoint across the server and endpoint estate, ensuring effective protection, detection, response, and vulnerability management capabilities.

Escalation point

Act as an escalation point for L1 and L2 engineers, providing technical guidance and support across end-user computing services including Intune, Microsoft Teams, Microsoft 365 productivity applications, and Microsoft Defender technologies.

Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

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