City Advice Session Worker
| Company: | Citizens Advice LeicesterShire |
|---|---|
| Salary: | from £15,202.70 a year, pro rata |
| Hours: | Part-time |
| Location: | Leicester, LE1 6FB |
| Working pattern: | Hybrid - 2 days remote |
| Job type: | Permanent |
| Posting date: | 16 Sept 2026 |
| Closing date: | 16 Oct 2026 |
Summary
As a City Advice Session Worker, you'll provide generalist advice to residents of Leicester City - including at our Leicester branch, outreach venues across the city, and where appropriate, through home visits - by telephone, video, face to face and email, maintaining the high quality standards our clients deserve.
What your day-to-day will look like:
-Delivering generalist advice to residents across Leicester City by phone, video, email and face to face.
-Listening to clients, exploring their options and helping them make informed decisions about their situation.
-Take practical steps on the client’s behalf such as calculating entitlements, writing letters, or making calls.
-Carry out income maximisation activities through identification of appropriate benefits and other financial assistance.
-Keeping accurate, up-to-date records on our case management system.
-Signposting and referring clients to the right internal and external services.
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