Assistant Operational Support Manager - Patient Flow


Company:	Liverpool University Hospitals NHS Foundation Trust
Salary:	£32,073 - £39,043 Per annum
Hours:	Full-time
Location:	Liverpool, L9 7AL
Job type:	Permanent
Posting date:	16 Sept 2026
Closing date:	16 Oct 2026

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Summary

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.

The Acute & Emergency Medicine Care Group is seeking to appoint an Assistant Operational Support Manager to support the delivery of urgent and emergency care services at Aintree University Hospital.

This is a key operational role on ensuring effective coordination of patient pathways across the ED. The postholder will support operational delivery, with a clear emphasis on patient flow, timely progression of care, and early discharge facilitation.

Working under the direction of operational managers, the postholder will:

• Provide day-to-day leadership of patient flow administrative teams, ensuring clear prioritisation and standards

• Train and develop teams to proactively track patients, escalate delays and drive timely decision-making

• Support front-door and downstream flow through active oversight of patient progress, reducing bottlenecks and delays

• Coordinate with clinical, nursing and site teams to facilitate safe and timely discharge from the ED

• Maintain accurate, timely information to support operational decisions and escalation

• Contribute to delivery of key UEC performance standards

The role requires a highly organised and proactive individual who is confident operating in a fast-paced environment. You will be an effective communicator, able to influence across multidisciplinary teams, and use data to support operational and performance management.

• Provide day-to-day operational and administrative support, working under the direction of senior operational managers.

• Act as a central point of coordination for operational activity, ensuring workload is organised, prioritised, and supported through accurate and timely information and appropriate escalation.

• Undertake delegated operational tasks in line with standard operating procedures and agreed processes, including coordination of meetings, actions and service activity.

• Support the monitoring and reporting of performance, contributing to delivery against local and national standards and service objectives.

• Work collaboratively with multidisciplinary teams, including clinical, nursing and corporate colleagues, to support safe and effective service delivery.

• Act as a first point of escalation for routine operational issues, supporting resolution within scope and escalating where required.

• Provide day-to-day supervision and support to administrative or operational staff, contributing to effective team working.

• Support workforce coordination, including staffing information, rota processes, leave and absence management.

• Contribute to governance, quality and assurance processes, including data collection, reporting, audits and reviews.

• Support service improvement activity and ensure compliance with organisational policies, procedures and data quality standards.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

The Assistant Operational Support Manager will provide comprehensive operational and administrative support to the service, contributing to the effective coordination, delivery and continuous improvement of services. The postholder will work under the direction of senior operational managers and operate within clearly defined delegated authority.

Operational Support and Coordination

• Support the day-to-day operational running of the service, ensuring effective coordination of activity and timely resolution of operational issues.

• Act as a central point of contact for operational matters, ensuring accurate information flow and appropriate escalation.

• Undertake delegated operational tasks in line with standard operating procedures and agreed processes.

Assist in the organisation and coordination of meetings, service activity and action tracking.

Performance and Information

• Support the monitoring, reporting and analysis of operational performance, including the collation and validation of data.

• Assist in tracking progress against key performance indicators and service objectives, highlighting risks and issues to senior colleagues.

• Ensure information used to support operational decision-making is accurate, timely and appropriately presented.

Workforce and Team Support

• Provide day-to-day supervision and support to administrative or operational staff, as required.

• Support workforce coordination activities, including maintenance of staffing information, rota processes, leave and absence management.

• Promote effective team working and maintain constructive working relationships across multidisciplinary teams.

Governance, Quality and Assurance

• Support the implementation and monitoring of governance processes, including data quality, incident reporting and compliance with policies and procedures.

• Contribute to audits, reviews and assurance processes as required.

• Maintain accurate and up-to-date records in line with organisational standards.

Service Improvement and Development

• Support the implementation and review of operational processes and standard operating procedures.

• Contribute to service improvement initiatives and projects, including data collection, analysis and tracking of actions.

• Identify opportunities for improvement in administrative and operational processes and escalate appropriately.

Communication and Working Relationships

• Work collaboratively with clinical, nursing and corporate colleagues to support safe and effective service delivery.

• Communicate effectively with a wide range of stakeholders, ensuring clarity, professionalism and timeliness.

• Support the management team in maintaining effective communication across the service.

This list of duties and responsibilities is not exhaustive and the post holder may be required to undertake other duties commensurate with the grade of the post, as directed by their line manager.

This advert closes on Wednesday 30 Sep 2026

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