IT Technician


Company:	Harris Federation
Salary:	£34,359 to £36,423 a year
Hours:	Full-time
Location:	London, SW4 8LD
Job type:	Permanent
Posting date:	16 Sept 2026
Closing date:	16 Oct 2026

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Summary

About UsThe vision of Harris Academy Clapham is a simple one. From our opening in September 2020, our academy is a place where ‘everything is possible’.

The Clapham curriculum is designed to meet the needs, aspirations and abilities of every one of our students. Our aim is to improve their life chances and enable them to make a positive contribution to the city and world in which they live.

At Harris Clapham, the curriculum is delivered through high-quality teaching. This is codified in our research-informed approach to pedagogy, which we call the Clapham Way. The following principles apply in our curriculum:

Subject specific knowledge and skills come first

Embedding and building on the basics – ensuring that every student acquires the vocabulary, literacy and numeracy skills to enable them to fully participate in society

The curriculum must be rigorous and relevant by engaging with the best of what has been thought and said and acknowledging that knowledge is fluid and can be contested

The curriculum must prepare for life in modern Britain and beyond, and enable Clapham students to understand their rights and fulfil their responsibilities under the Equality Act.

Through the Clapham academic, enrichment and pastoral curriculum we expect our students to develop powerful knowledge and the following values and character attributes that will enable them to achieve our vision that ‘Everything is Possible’.

Endeavour for excellence

Learning to work hard and relish challenge.

Learning to never give up.

Learning to take sensible risks.

Learning to always strive for the best for themselves and each other.

Integrity and honesty

Always acting with kindness.

Treating others the way they would like to be treated.

Self-belief with a global view

Growing to have the agency to achieve their ambitions for themselves and the wider world.

Our staff are supported in their work and in developing their future careers via:

A centralised behaviour system, with each year group supported by non-teaching pastoral leaders

A programme of instructional coaching, supported by the Step Lab platform

Access to a wide range of National Professional Qualifications delivered by the Institute of Teaching

Federation subject consultant support

Harris Federation professional development training days and networking support.

SummaryAre you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Clapham. Main Areas of ResponsibilityYour responsibilities will include:

Providing high-quality technical support, advice and guidance to staff, students and trainee teachers

Ensuring that all incidents and service requests are logged appropriately

Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.

Identifying, implementing and documenting Known Issues and workarounds for desktop related issues

Ensuring that Academy incidents and service requests are resolved within the target resolution time

Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads

Installing, configuring and maintaining computer peripheral equipment

Installing and testing new software and software updates and upgrades

Installing, configuring and maintaining VoIP telephones

Familiarising yourself with the network infrastructure and associated documentation

Ensuring that the server and network infrastructure at both locations are regularly checked and maintained

Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices

Administering Active Directory user login accounts

Managing Active Directory Distribution and Security groups within the Academy

With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.

Delivering the IT support service in accordance with ITIL and HarrisNET principles.

Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met

Updating and maintaining the IT assets in both locations as listed in the CMDB

Qualifications & ExperienceWe would like to hear from you if you have:

Good verbal and written communication skills

The ability to self-manage, organise, and prioritise tasks and work under pressure

A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality

Flexibility and adaptability

Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products

Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving

A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector

Recent experience of working in an on-site IT based, Customer Service environment

Proven experience of supporting Microsoft products

Proven experience of managing Active Directory user accounts

Recent experience of supporting Apple products

Recent experience of supporting Windows 10 PCs, laptops and tablets

For a full job description and person specification, please download the Job Pack. Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.Safeguarding NoticeThe Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.Equal OpportunitiesThe Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next StepsIf you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

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