Healthcare Assistant


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Thetford, IP25 6FA
Job type:	Permanent
Posting date:	15 Sept 2026
Closing date:	30 Sept 2026

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Summary

Assist in and perform routine tasks related to patient care as directed. Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy Maintain GP and Nurses rooms, stocking and rotating items as required Chaperoning and assisting patients where appropriate who are being examined by a clinician Recording heights, weights, blood pressure and other measurements of patients as required Obtaining specimens e.g. urine, testing as instructed and completing appropriate laboratory forms Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory Carry out ECGs Undertake housekeeping duties including, general tidiness and cleanliness of treatment and GP rooms, preparation of laundry and linen for surgeries Maintain accurate records, ensuring the senior nurse on duty is advised of potential problems or errors within the range of assigned tasks Professional Accountability: To The Partners and Management You must : Continuous Professional Development: via annual appraisal/training plan Management: You are to ensure that within the areas of your clinical responsibility: You, your colleagues, and any visitors comply with the Grove Surgery Health and Safety policy. All accidents, injuries and dangerous occurrences are reported promptly to line management. All patient complaints made against you or another member of the Nursing Team are brought to the attention of the Practice Manager. Any doubt surrounding clinical or administrative matters are to be referred to the Nursing or Practice Manager as appropriate. Responsibilities: You are to liaise with the Partners and Management for professional direction. The tasks within prescribed Patient Specific Directions (PSD) for which the Prescriber will be responsible for signing prior to you seeing the patient. Treatment Room. Dressings and wound care (once course and competencies gained) Injections and Immunisations (once course and competencies gained) Removal of sutures and clips Ear syringing ECG Venepuncture Urinalysis Assisting at minor operations Routine weekly checks of emergency equipment, including O2 cylinder and twice daily temperature checks on vaccine fridge. Stock checks and ordering, All to be recorded on locally produced proforma and any faults to be reported immediately to Management. All treatments and relevant information must be recorded in the patients computer records Daily sample register and processing of samples as required Infection Control measures must be followed and a routine of cleaning, set up by the Practice Nurse Manager to be shared by the Nursing team must be maintained and recorded. Chronic Disease Management: You are to assist and carry out specific clinics to aid the management and treatment of Chronic Diseases Venepuncture Base line observations as require Urinalysis as required Patient Primary Contact: In the absence of the Doctor, if a patient presents at the surgery you may need to contact a nurse to make an initial assessment of the patient and either carry out treatment within your competence or summon the Doctor as appropriate. Medical Records: You are responsible for entering details of all patient consultations onto SystemOne. Furthermore update and maintain any patient held documents such as INR books. Health Promotion: You are to actively promote health education throughout the Practice population encouraging healthy lifestyle with written material if appropriate utilising the local Health Promotion unit. Promote NHS Health Checks to eligible patients Promote Health Checks for those patients with Learning Difficulties Safeguarding You must be aware and have understanding of the Practice Adult and Child Protection Policies and remain up to date with the recognised training requirements for a Practice Nurse. Vaccination & Immunisation: Influenza/Pneumovax With the help of the Practice team, arrange a call and recall for those patients for whom either a flu or pneumovax vaccination is appropriate. Administer these vaccinations. Signed PSD required Any other Vaccination that is appropriate to the patient presenting under the guidance of the relevant competencies of the HCA and signed PSD Ensure that the consultation is entered onto the patients computer record. Provision of Treatment: In the case of accidents, when patients present who are either registered here or not (Temporary Residents), you should provide requested treatment by the nurse/GP if within your competencies, referral to GP or referral to A&E, whichever is the most appropriate Chaperoning: You are to provide chaperoning as and when required. Audit: Participate in regular audit of various aspects of the nursing service as requested Management and implement any changes necessary to effect improvement under supervision. Protocols: You are to adhere to all surgery and national policies. This is to be done in conjunction with Managemnet and the Partners. Other: You are to carry out any other task provided if it is considered to be within your role as a Health Care professional and you have the relevant knowledge and competencies to deal with such request. Communication: You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with patients and carers. You are to liaise with all members of the Practice team In addition to the reception team there is a need to work closely with clinical and administrative staff to ensure all aspects of the team are effective. Recognise peoples needs for alternative methods of communication and respond accordingly such as those who have difficulty in hearing or difficulties understanding the English language. Meetings and Practice Information: It will be necessary to attend and contribute to various Practice meetings as requested. Report to Management any matters of concern regarding your position, any other individual in the surgery or outside agency. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Training requirements will be monitored by annual appraisal and will be in accordance with Practice requirements. Personal development will be encouraged and supported by the Practice. If it is necessary to expand the role to include additional responsibilities, full training will be supported and provided either internally or externally. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Basic Life Support update Child protection update Complete online staff training as mandated by the Practice Manager. If it is necessary to expand the role to include additional responsibilities, full training will be supported and provided either internally or externally. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Contribution to the Implementation of Services

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