Support Secretary


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Wolverhampton, WV10 0QP
Job type:	Permanent
Posting date:	15 Sept 2026
Closing date:	25 Sept 2026

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Summary

To provide high quality audio-typing and word processing with medical terminology, as required by Medical and Nursing staff, ensuring that the work is completed in an efficient and timely manner. To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results. To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times. To provide cross cover for the secretarial team during absences. Respond positively and promptly to enquiries and problems received from patients, clinical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies. To accurately create records and update patient related information onto the computerised Careflow (PAS). Take responsibility for patient notes in the office pertaining to own work and tracking of notes. Photocopying, scanning, faxing, enveloping and dealing with post as required by Team Assist with the training and induction of any new, or less experienced, secretarial/support staff. Be familiar with and comply with all Trust and Departmental Policies and procedures. Participate in appraisals to agree/revise Personal Development Plans. To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department. Attend and participate in regular staff meetings. Compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team. To participate in team, professional and personal development activities and promote commitment to continuous development and improvement. To ensure effective contribution to the delivery of the organisations objectives Any other duties commensurate with post as requested. This job description is subject to review at any time in consultation with the post holder.

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