Estates & Facilities Helpdesk Operative | Epsom and St Helier University Hospitals NHS Trust


Company:	Epsom and St Helier University Hospitals NHS Trust
Salary:	£15.66 Including HCAS Outer Pro Rata (not Agenda for change)
Hours:	Part-time
Location:	Carshalton, SM5 1AA
Job type:	Permanent
Posting date:	15 Sept 2026
Closing date:	17 Oct 2026

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Summary

As an Estates and Facilities Helpdesk Operative, you will provide a central point of contact for estates and facilities services, accurately logging, prioritising and coordinating requests in line with Trust procedures. The role plays a key part in supporting a safe, compliant and efficient healthcare environment, directly contributing to high-quality patient care and staff experience.

**** Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

The Helpdesk Operative will act as a key point of contact for Estates and Facilities services across the Trust, responding to calls, emails and system requests in a professional and timely manner. The role involves accurately logging, prioritising and allocating work to the appropriate teams, including Estates, Portering, Cleaning and Catering, while monitoring progress against agreed SLAs and escalating delays where required.

You will also support the coordination of reactive and planned maintenance requests, provide updates to wards and departments, monitor emergency communications, and work closely with supervisors and operational teams to ensure services run safely and efficiently across the Trust.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

***Please note this opportunity is NOT Agenda For Change and terms & conditions vary from Agenda for Change***

This advert closes on Tuesday 29 Sep 2026

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