Facilities Helpdesk Operative
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | NE1 4LP |
| Job type: | Permanent |
| Posting date: | 15 Sept 2026 |
| Closing date: | 1 Nov 2026 |
Summary
ROLE: Facilities Helpdesk OperativeHOURS: 40 hours LOCATION: New Castle upon Tyne
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Helpdesk Operative who will effectively operate the Helpdesk and associated communication systems, delivering a professional, efficient and customer-orientated service whilst logging service requests and communicating requirements to Mitie staff and the Trust.
Role Responsibilities:
-Be the first point of telephone contact for Trust Helpdesk users and Mitie employees.
-Answer, log, input and allocate service requests accurately and in a timely manner, directing the appropriate personnel to undertake tasks.
-Monitor and update all service desk requests, taking appropriate action to prevent non-compliant incidents in line with policies and procedures.
-Respond to BMS alarms, report system and equipment faults, and support Major Incident procedures.
-Carry out general administration duties, reception cover and monitor the movement of estates staff during shifts.
Required Qualifications:Applicants must meet the below defined requirements for the role.
-Previous helpdesk or customer service experience.
-Excellent customer service skills with a high standard of customer awareness.
-Strong keyboard skills and a confident telephone manner.
-Ability to assess, prioritise and organise workload effectively.
-Able to work independently, as part of a team and under pressure.
What's in it for you?
-Opportunity to work within a professional facilities management environment.
-Develop your customer service, communication and administration skills.
-Join a supportive team committed to delivering excellent service and operational excellence.
There's a place for you at Mitie, join us today!
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