Healthcare Assistant (HCA)


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Birmingham, B9 4LS
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	28 Sept 2026

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Summary

ACE Medical Partnership Job Description Healthcare Assistant (HCA) Job Title Healthcare Assistant Location ACE Medical Partnership primarily Birmingham Heartlands Surgery Hours 20 or 24 hours per week Responsible to Practice Manager / Clinical Lead Accountable to GP Partners Salary Negotiable, depending on experience Job Purpose The Healthcare Assistant (HCA) will work as an important member of the multidisciplinary primary care team, supporting GPs, nurses and other healthcare professionals in delivering safe, effective and high-quality care to our patients. The post holder will undertake a range of clinical and administrative duties appropriate to their level of training, experience and demonstrated competency. They will work within agreed practice policies, protocols and procedures and will recognise the limits of their role, seeking advice or referring to an appropriate clinician whenever necessary. Main Duties and Responsibilities Undertaking phlebotomy and running phlebotomy clinics. Recording blood pressure, pulse, height, weight and BMI. Performing and recording ECGs. Undertaking NHS Health Checks and new patient health checks. Supporting annual reviews and monitoring of patients with long-term conditions, including diabetes and COPD, within agreed protocols and competencies. Undertaking spirometry and peak flow measurements where appropriately trained and competent. Providing basic and more complex wound care and dressings within the post holder's assessed competency. Supporting Learning Disability Health Checks and other practice health-check programmes. Collecting and preparing specimens in accordance with practice procedures. Performing other clinical observations and investigations appropriate to the HCA role following appropriate training and competency assessment. Providing health promotion and lifestyle information to patients within the scope of the HCA role. Supporting vaccination and immunisation clinics where appropriate to the role, training and competency, and in accordance with current practice procedures. Ensuring clinical rooms are appropriately prepared, clean and adequately stocked. Checking and maintaining clinical equipment and reporting faults or concerns promptly. Supporting infection prevention and control procedures. The practice does not provide an ear irrigation/syringing service, and this is not a requirement of the role. Patient Care Treat all patients with dignity, respect, compassion and professionalism. Provide patient-centred care while respecting individual needs, preferences and cultural differences. Explain procedures clearly and obtain appropriate consent before undertaking clinical procedures. Recognise and report any deterioration, abnormal observations or concerns regarding a patient's condition to an appropriate clinician. Maintain appropriate professional boundaries at all times. Ensure patients are referred to an appropriate clinician where their needs fall outside the HCA's scope of practice or competency. Clinical Records and IT Maintain clear, accurate and contemporaneous patient records. Record consultations, observations, test results and other relevant information accurately on EMIS Web. Use appropriate clinical templates and coding where required. Support practice searches, recalls and monitoring programmes where appropriate. Contribute towards the achievement of QOF, enhanced services and other practice clinical targets within the scope of the role. Comply with practice information governance, data protection and confidentiality requirements. Team Working Work effectively as part of the multidisciplinary practice team. Communicate professionally with GPs, nurses, HCAs, reception, administration and management staff. Prioritise and manage their own workload appropriately within agreed protocols. Attend relevant practice, clinical and training meetings when required. Assist colleagues during periods of increased workload where appropriate. Contribute positively to the development and improvement of practice services. Infection Prevention and Control Appropriate hand hygiene and use of personal protective equipment. Safe handling and disposal of clinical waste and sharps. Cleaning and decontamination of clinical equipment. Maintaining clean and safe clinical areas. Reporting infection control concerns promptly. Confidentiality and Information Governance The post holder will have access to confidential information relating to patients, their families, staff and the business of the practice. All such information must be treated as strictly confidential and handled in accordance with practice policies, UK GDPR, the Data Protection Act 2018 and relevant NHS information governance requirements. Patient information must not be disclosed to unauthorised individuals. Health and Safety Follow the practice's Health and Safety policies and procedures. Take reasonable care of their own health and safety and that of patients, colleagues and visitors. Report accidents, incidents, near misses, hazards and defective equipment promptly. Follow appropriate procedures for safeguarding, emergencies, fire safety and infection control. Safeguarding Complete appropriate safeguarding training for their role. Remain alert to potential safeguarding concerns. Report concerns promptly in accordance with practice safeguarding procedures. Seek advice from the appropriate safeguarding lead or clinician where necessary. Training and Professional Development Complete all mandatory training required by ACE Medical Partnership. Maintain and develop the knowledge and skills required for the role. Participate in appropriate competency assessments and updates. Take part in annual appraisal and performance reviews. Identify learning and development needs with their manager or clinical supervisor. Undertake additional training where required to support the development of practice services. Equality, Diversity and Inclusion ACE Medical Partnership is committed to equality, diversity and inclusion. The post holder must treat patients, colleagues and visitors fairly and with dignity and respect and must not discriminate on the basis of any protected characteristic. General Responsibilities Follow all ACE Medical Partnership policies, procedures and protocols. Maintain a professional attitude and appearance. Demonstrate reliability, flexibility and good timekeeping. Work independently where appropriate while recognising the limits of their competence. Maintain confidentiality and professional standards at all times. Undertake other reasonable duties appropriate to the Healthcare Assistant role following suitable training and competency assessment. Practice Information ACE Medical Partnership provides primary care services across three practice locations: Druids Heath Surgery 27 Pound Road, Druids Heath, Birmingham, B14 5SB Maypole Health Centre (Dr Aneja) 10 Sladepool Farm Road, Maypole, Birmingham, B14 5DJ Birmingham Heartlands Surgery 7881 Gray Street, Bordesley Village, Birmingham, B9 4LS The post holder will be based primarily at Birmingham Heartlands Surgery but may occasionally be required to work at another ACE Medical Partnership site according to service needs.

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