Receptionist & Admininstrative Support


Company:	NHS Jobs
Salary:	£25,760 to £27,476 a year
Hours:	Full-time
Location:	Bristol, BS10 5NB
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	28 Sept 2026

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Summary

We are looking for enthusiastic and motivated individuals who: Are organised, efficient and able to prioritise their workload Have excellent interpersonal and communication skills Demonstrate a calm, professional, and friendly manner Are adaptable and able to respond to a changing work environment Bring a positive, flexible, and proactive approach to their work Previous experience working in a healthcare setting or in a reception/administrative role is desirable, but not essential. Full Job roles and description as follows: To welcome patients,carersand visitors to the department. To be polite and friendly, dealing with queries in an efficient andtimelymanner. To ensure patient information is kept confidential and not shared with others. To respond to queries from patients, carers,visitorsand staff. Tomaintaina safe environment for patients and staff, raising concerns promptly. To keep patients informed if clinics are overrunning. To liaise with and alert a clinicianin the event ofa patient becoming unwell and requiring prompt/immediate attention. To oversee patients awaiting transport and liaise with the transport departmentin relation to patients still waiting. To take and action internal calls on the reception desk. To follow and adhere to Trust Standard Operating Procedures and Quick Reference Guides(QRGs). To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day. To book follow up appointmentsaspatients leavethe department. To ensure patient essential information is checked and updated at each visit,eg.telephone contacts, ethnicity etc. If required to generate a letter for patient once appointment has been scheduled. To carry out the administratively element of the appointment outcomein a timely mannermeeting the required key performance indicators. Admin Support To process patient referrals received including transferring referrals to other service providersand other departments. To respond promptly to short-notice clinic cancellationsensuring all patients are promptly contacted by telephone and verbally informed of the clinic cancellationbeforereschedulingtheirappointment. Retrospective booking of clinics appointments to ensure all patient attendances are recorded appropriately onCareflow. Addingpatients to a waiting list where necessary offering appointment dates within agreed timescales as per Patient Access Policy ensuring patients are managed chronologically oraccording topriority of referral(urgentandroutine). To deal with enquiries from all service users in a helpful,courteousand diplomatic manner. Photocopying, filing and other administrative duties to ensure the efficient running of the office as well as being flexible in terms of ad-hoc administrative tasksrequirements. EDMS uploading asrequired. Ensure that patients are offered the first available date considering previously cancelled appointmentswith multiple patient cancellations being flagged to treating clinician for clinical validation. Notifying patents of their booked appointment date and time verbally by telephone(iewhen booking into a last-minute slot). Ensuringappropriate paperworkis sent to patientsin a timely mannerrelevant to groupbookings. To be flexible to alter shifts to support cover and duties due to annual leave/sicknesswhere possible. Provide cover for colleagues across the specialty during periods of planned annual leave and sickness. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner. This may include enquiries from patients, theirGPsandother departments/hospitals. Maintain a high quality in own work and encourage others to do so. Toassistwith the trainingneeds ofnewstaffstarters. Contribute to own personal development andassistwith learning and development activities. Be aware of the needs and concerns of patients and to provide a friendly, efficient service to patients. Use effective listening and communication skills when dealing with potentially distressed patients. Use empathetic approach to patients seekingassistancefrom clinical staff/senior managers asappropriate. To undertakeadditionaladministrative tasks and responsibilities as required by theB4 team leader and/orSpecialty Manager.

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