Operations Manager


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Stockport, SK3 9NX
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	30 Sept 2026

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Summary

Job Purpose The Operational Manager is responsible for the effective day-to-day management of the Reception and Administration Teams at Stockport Medical Group. The post holder will provide visible leadership, operational oversight, and management support to ensure the delivery of high-quality, efficient, and patient-centred services. The role will have dedicated responsibility for workforce management, recruitment, performance management, operational effectiveness, and the ongoing development of administrative systems and processes across the practice. Working closely with the Practice Manager and clinical leadership team, the Operational Manager will ensure that staff are supported, resources are effectively deployed, and organisational objectives are achieved. Key Responsibilities Operational Management Oversee the daily operation of Reception and Administration Teams to ensure safe, effective, and efficient service delivery. Monitor workload, staffing levels, and resource allocation to maintain operational continuity. Ensure practice policies, procedures, and standard operating processes are followed consistently. Identify service improvements and implement changes that enhance patient experience and operational efficiency. Support the management of patient access, appointment systems, workflow management, and administrative processes. Produce and analyse operational reports and performance data to support decision-making. Leadership and Team Management Provide day-to-day leadership and line management for Reception and Administration Team members. Develop a positive, accountable, and high-performing team culture. Conduct regular team meetings, one-to-one supervision, and performance reviews. Support staff development through coaching, mentoring, and training opportunities. Manage team performance and address operational challenges promptly and effectively. Recruitment and Workforce Planning Lead recruitment activities for reception and administrative positions. Coordinate advertising, shortlisting, interviewing, onboarding, and induction processes. Support workforce planning to ensure appropriate staffing levels across all teams. Identify training needs and contribute to succession planning initiatives. Disciplinary, Attendance and Leave Management Manage sickness absence, annual leave, and other staff leave requests in line with practice policies. Monitor attendance and staffing levels to ensure service resilience. Lead informal and formal employee relations processes, including performance management, capability, conduct, grievance, and disciplinary matters. Maintain accurate employment records and ensure compliance with employment legislation and practice policies. Work with the Practice Manager to address workforce issues proactively and fairly. Quality, Governance and Compliance Support compliance with NHS, CQC, Information Governance, Health and Safety, and practice standards. Ensure administrative processes meet regulatory requirements. Contribute to audits, reviews, and service improvement activities. Promote a culture of continuous improvement and patient-focused care. Person Specification Essential Qualifications and Experience Significant experience working within Primary Care, General Practice, or NHS healthcare settings. Proven operational management experience. Experience managing large teams within a fast-paced environment. Experience of staff recruitment, induction, and workforce development. Experience managing performance, attendance, disciplinary, and grievance processes. Experience leading projects and delivering operational improvements. Strong understanding of Primary Care operational processes and patient services. Essential Knowledge Detailed understanding of General Practice operations and NHS Primary Care services. Knowledge of employment legislation and HR best practice. Knowledge of workforce management principles. Understanding of quality, governance, confidentiality, and data protection requirements within healthcare. Essential Skills Strong leadership and people management skills. Excellent organisational and prioritisation abilities. Effective problem-solving and decision-making skills. Ability to manage competing priorities and work under pressure. Excellent communication and interpersonal skills. Competency in Microsoft Office and healthcare information systems. Ability to build positive working relationships at all levels. Desirable Experience of CQC compliance and regulatory requirements. Experience using EMIS Web and NHS systems. Key Competencies Leadership and Team Development Operational Excellence Workforce Management Change and Project Management Communication and Relationship Building Problem Solving and Decision Making Patient Focus Accountability and Integrity

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