Outpatient Reception Supervisor | Tameside and Glossop Integrated Care NHS Foundation Trust
| Company: | Tameside & Glossop NHS FT |
|---|---|
| Salary: | £28,392 - £31,157 Pro rata per annum |
| Hours: | Full-time |
| Location: | Tameside, OL6 9RW |
| Job type: | Permanent |
| Posting date: | 14 Sept 2026 |
| Closing date: | 14 Oct 2026 |
Summary
Job overview
Outpatients Reception Supervisor - Band 4
37.5 hours - permanent
We are looking to recruit a reliable, enthusiastic and highly motivated individual to join our busy Outpatient Services team in providing a professional, efficient and patient-focused reception and clerical service across the Trust.
The Outpatient Reception rota operates across seven days a week. Staff are required to work shifts between 7:00am and 8:00pm, Monday to Sunday, including Bank Holidays. The successful candidate must be able to support the flexibility of the rota and provide leadership across all reception areas to ensure service delivery is maintained.
Computer literacy is essential as the post holder will be expected to utilise a range of Trust Patient Administration Systems, ensuring accurate input, maintenance and extraction of patient information in accordance with Trust policies and procedures.
The successful candidate will be responsible for the day-to-day supervision and line management of the Outpatient Reception Team, ensuring that a high-quality, efficient and responsive service is delivered across the Trust seven days a week.
This is an exciting opportunity for an experienced administrator or team leader looking to develop their management skills within a busy outpatient environment whilst contributing to the delivery of high-quality patient services.
As a key member of the managementteam,thepostholderwillsupporttheAssistantDirectorateManagerintheoperationalmanagementoftheOutpatientReceptionServiceandprovideday-to-dayleadershipandlinemanagementtoreceptionstaffacrossmultipleoutpatientareas. Keyresponsibilitiesinclude,butarenotrestrictedto:
•Day-to-daysupervisionandlinemanagementoftheOutpatientReceptionTeam
•Conductingappraisals,one-to-ones,probationreviewsandperformancemanagementdiscussions
•Managingattendanceandwellbeingprocesses,includingreturn-to-workinterviews,sicknessabsencemeetings
•Supportingrecruitment,induction,traininganddevelopmentofstaff
•AssistingwithworkforceplanningandproducingstaffrotasusingHealthRostertoensuresafestaffinglevelsandservicecontinuity
•MonitoringserviceperformanceandsupportingthedeliveryofRTTandcancerpathwaytargets
•Investigatingandresolvingoperationalandstaffingissues,escalatingwhereappropriate
The successful candidate will be flexible to provide cross-cover across the seven-day rota when required. Computer literacy isessential,togetherwithexcellentcommunication,organisationalandleadershipskills,andtheabilitytoworkeffectivelyinabusyenvironmentwhilstmaintaininghighstandardsofpatientcareandcustomerservice.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
• Compassion
• Accountability
• Respect
• Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.
This advert closes on Monday 28 Sep 2026
Related jobs
Outpatients Reception Team Leader | Tameside and Glossop Integrated Care NHS Foundation Trust
£25,760 - £27,476 Pro Rata Per Annum
Tameside & Glossop NHS FT
Ashton-under-Lyne
PermanentFull timeOutpatients Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust
£25,272 pro rata per annum
Tameside & Glossop NHS FT
Ashton Under Lyne
PermanentFull timeRotational Clerical Officer | Tameside and Glossop Integrated Care NHS Foundation Trust
£25,272 Pro-rata Per Annum
Tameside & Glossop NHS FT
Hyde
PermanentPart time