Care Navigator - Part Time
| Company: | NHS Jobs |
|---|---|
| Salary: | from £13 an hour |
| Hours: | Full-time |
| Location: | March, PE15 9BF |
| Job type: | Permanent |
| Posting date: | 11 Sept 2026 |
| Closing date: | 30 Sept 2026 |
Summary
The Care Navigator is accountable in the first instance to the Care Navigator Team Leader. The post-holder will work within practice policies, agreed procedures and their level of training. Patient contact and care navigation Welcome patients and visitors and respond to telephone, face-to-face and digital enquiries Use approved questions and practice protocols to understand the patient's request and identify the appropriate route Maintain awareness of available appointments, services and temporary changes to access arrangements Support patients who may be distressed, anxious, frustrated or have communication needs Contact emergency services or escalate urgent concerns immediately when required by practice procedure Explain registration, temporary-resident and other practice processes clearly Treat every patient, carer, visitor and colleague with dignity and respect Appointments and clinical administration Use the appointment system accurately and help maintain an orderly flow of patients Record urgent appointment and home-visit requests with all relevant information and escalate appropriately Process prescription enquiries and requests according to practice procedures Communicate authorised messages and information to patients accurately Handle specimens, request forms and sample packs safely, following infection-prevention and health-and-safety requirements Update patient records with accurate personal and administrative information Use relevant patient alerts to support appropriate review booking within agreed procedures Confidentiality safety and teamwork Keep patient and practice information confidential and secure at all times Follow data-protection, information-governance, safeguarding, equality and health-and-safety requirements Keep the workstation clean, tidy and secure and report equipment or safety concerns promptly Work closely with clinical, reception and administration colleagues Attend training, appraisal and team meetings and keep required knowledge up to date Offer reasonable flexibility to help cover planned leave or unexpected absence where possible Raise concerns and suggest practical improvements to the Care Navigator Team Leader or Practice Manager Undertake other reasonable duties appropriate to the role when requested by the Practice Management Team or partners
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