Volunteer Support Officer
| Company: | NHS Jobs |
|---|---|
| Salary: | £28,392 to £31,157 a year |
| Hours: | Full-time |
| Location: | Portsmouth, PO6 3LY |
| Job type: | Contract |
| Posting date: | 11 Sept 2026 |
| Closing date: | 24 Sept 2026 |
Summary
Job purpose To provide support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service. To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners. To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help. To manage, undertake and organise induction and on-the-job training for volunteers. To manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, Response volunteer team and the Patient Experience volunteers. To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager Specific Core Functions Manage the day-to-day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers. Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times. Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners. Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team. Liaise with and assist Voluntary organisations internally and externally to the Trust, in their day-to-day operations, managing and finding solutions to issues and problems. Lead when required (e.g. during absence of the Voluntary Services Manager) and generally assist the Voluntary Services Manager on a daily basis with retention and support of approximately 700 volunteers. Promote voluntary work and current vacancies to staff, volunteers, general public, voluntary organisations, and external agencies. Responsible for the general administration within voluntary services and develop problem solving amongst staff involved in the running of the service. Assist in developing policies and procedures for departmental use. For full job details and person specification, please refer to enclosed job description.