Administration Assistant


Company:	Bupa
Salary:	Not specified
Hours:	Full-time
Location:	Gateshead, NE11 9YG
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	11 Oct 2026

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Summary

Job Description:

Administrative Assistant - Bupa Mind Place

Location: Mindplace Newcastle, Unit 1.88 St. Michaels Way, Metrocentre, Gateshead, NE11 9YG

Salary: £27,900 per annum, plus excellent benefits

Permanent

Full time: 37.5 hours

Working Hours are between: 08:00 to 22:00 & rotational weekends 09:00 to 17:00 Saturday & 11:00 to 17:30 Sunday

Shift patterns are organised in advance and usually over 5 day week, with 1 day in lieu when working a weekend day.

Shift Pattern:

To support our clients, our Mind Place centres opening hours are:

Rotating rota: Shifts are scheduled in advance and take place between

08:00am and 10:00pm, Monday to Friday. Usual shift pattern is 8 am to 2pm, 10 am to 6 pm & 2 pm to 10pm

Weekend coverage: 1 in 3 shift patterns (

9:00am to 5:00pm Saturday & 11:am to 5.30 pm Sunday) are required, with

days off in lieu provided during the week, maintaining a

5-day working week.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.

As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

You'll help us make health happen by:

Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout

Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails

Proactive in maintaining a well-presented reception and waiting areas

Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms

Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled on Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure

Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines

Generate letters and emails as required by the business.

Monitor stocks and order goods when required.

Process invoices/delivery notes as per Bupa policy

Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.

Key Skills / Qualifications needed for this role:

Excellent communication skills both written and verbal

Deliver an outstanding customer service by being friendly and welcoming

Administrative and reception experience

Well organised, reliable and have a proactive attitude

Computer literate

Knowledge of medical terminology (desirable)

Personal characteristics:

Flexible with hours, days and shift patterns

Adaptable to a changing environment

Resilient and driven to provide a world class service in challenging situations

Well-developed communication skills.

Effective time management.

Ability to work autonomously in a busy environment.

Understanding of the business environment.

Ability to work well within a multi-disciplinary team

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days' holiday (increasing with service) + option to buy/sell

3 paid volunteering days

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Interest-free annual travel loan

Long service awards

Access to our Menopause Plan and wellbeing support

Why Join Us?

We encourage all of our people to” Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

This is a unique opportunity to be part of a growing, high-profile healthcare centre where customer service truly sets us apart. If you're passionate about delivering exceptional experiences and want to work in a premium healthcare environment with a supportive team, we'd love to hear from you.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.

Time Type:

Full time

Job Area:

Administration

Locations:

Mindplace Newcastle

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.