Band 3 Patient Services Administrator | Birmingham Community Healthcare NHS Foundation Trust


Company:	Birmingham Community Healthcare NHS foundation Trust
Salary:	£25,760 - £27,476 per annum (pro rata)
Hours:	Full-time
Location:	Birmingham, B5 7EG
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	11 Oct 2026

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Summary

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Based within the Black Country. ( main base Oldbury) The post holder will carry out clerical and administrative duties to ensure the efficient operation

of the dental service. The post holder will be responsible for their own workload and will be

expected to develop and maintain up to date knowledge of all services within their Speciality

Management Group which will enable them to deal with any service related queries.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of

patients including adults, children, and patients/clients with special needs and medically

compromised patients.

This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be

flexible and rotate with other team members thereby ensuring cover across other Specialty

Management Groups as and when required.

First point of contact for all service users and visitors to the clinic reception greeting in a

professional and friendly manner and notify the appropriate person of individual’s arrival.

 Responsible for the management of clinics and waiting lists within their Specialty

Management Group.

 Prepare and update clinical records for all patients booked within Dental Services

ensuring that appropriate records such as referral letters are attached/ scanned

appropriately in accordance with Trust’s Policies and Procedures. Therefore ensuring

that the records are available to clinicians prior to appointments. Prepare clinics in

advance by printing day lists, pulling out the complete patient records e.g. radiographs,

referral etc.

 Support clinic preparation by identifying and chasing any missing information such as

histopathology, blood results, imaging etc.

Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities.

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements

• Attractive relocation payment if you relocate to the local area.

• Discounts for local and national retailers

• Dedicated well-being services for all employees

• Flexible working where possible

To work within one of five Specialty Management Groups providing a comprehensive, efficient

and effective administrative service in order to meet the Trusts patient waiting time targets and

enhance patient experience.

The Specialty Management Groups are often the first contact a patient will have with the

Dental Services and may be regarded as the ‘shop window’. The post holder will be required

to provide excellent customer service to all patients ensuring that they are polite and courteous

at all times.

The post holder will carry out clerical and administrative duties to ensure the efficient operation

of the dental service. The post holder will be responsible for their own workload and will be

expected to develop and maintain up to date knowledge of all services within their Speciality

Management Group which will enable them to deal with any service related queries

This advert closes on Friday 25 Sep 2026

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