Customer Service


Company:	Britannic Warehouse
Salary:	£26,936 to £26,936 a year
Hours:	Full-time
Location:	Birmingham, B1 3RJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	11 Oct 2026

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Summary

Customer Service Advisor – Showcase Your Personality with an Iconic Family Business

Location: Near Birmingham City Centre | Salary: £14 per hour (Paid Weekly)

Hours: Mon–Thurs (09:30–17:30), Fri (09:30–17:00) – No weekends!

Contract: 3 Months leading to Permanency.

Ditch the rigid corporate call centres and step into a place where you are treated like family, not just a number. Welcome to Atlantic Shopping, a premier online furniture retailer with a beautiful physical showroom. Backed by a proud 50-year legacy of quality and a warm, people-first culture, we are looking for a motivated individual to join our energetic team in a modern, air-conditioned workspace right near the heart of Birmingham. [1]

The Role

This isn't a repetitive script-reading job. As our Customer Service Advisor, you will be the heartbeat of our operations, helping digital and in-person buyers navigate a seamless journey from the moment they order to the day their furniture arrives.

• Engaging Customer Support: Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling) with a warm, professional touch.

• Seamless Order Management: Take ownership of processing online and showroom payments, coordinat-ing with couriers, and generating delivery labels.

• Supplier Coordination: Keep the wheels turning smoothly by liaising with our trusted suppliers and deliv-ery partners.

• Vibrant Showroom Support: Act as a welcoming face for visiting customers and assist with general admin-istration to keep our dynamic e-commerce business organised.

Why You'll Love Working With Us

• Financial Stability: Earn a competitive salary of £26,936.00 paid via consistent weekly pay, with a struc-tured, transparent path to a permanent contract.

• True Work-Life Balance: Reclaim your weekend. Enjoy a 9:30 AM start every day and wrap up early every single Friday.

• An Inspiring Environment: Forget dark cubicles. Work in a bright, contemporary, spacious, and air-conditioned office integrated directly into our gorgeous showroom.

• Real Career Growth: We are growing fast online and actively love promoting from within—your success is our success.

Ready to make this role your own and build a genuine career with Atlantic Shopping? Apply today to join the family!

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