Support Advocate


Company:	The Advocacy People
Salary:	from £25,878 a year, pro rata
Hours:	Part-time
Location:	Hastings, TN34 1DT
Working pattern:	Hybrid - 1 day remote
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	28 Sept 2026

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Summary

We are looking for a Support Advocate to join our thriving Contact Centre. Our small and friendly team works at the heart of the organisation, managing communication from people and professionals and providing support to colleagues working with vulnerable people across the south of England.

This role is permanent, working 20 hours per week across 4 days. The starting salary is £25,878 per annum pro rata. The core hours are 9am to 5pm Monday to Friday. The preferred work pattern would be 9am to 2pm Monday, Tuesday, Thursday and Friday.

Together with your colleagues in the team, you will be the first point of contact for all incoming communication for The Advocacy People. You will be responsible for handling calls, responding to emails, triaging incoming referrals and adding them to our database.

As a friendly, helpful individual, we know you’ll go the extra mile to ensure people contacting our organisation are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes.

You must also be a clear communicator who can remain calm in stressful situations and deal with very complex issues in a dignified and sensitive manner.

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