Admin Officer


Company:	Brook Street
Salary:	£12.86 to £13.25 an hour
Hours:	Full-time
Location:	Stoke-on-Trent, ST1 6AU
Working pattern:	Hybrid - 2 days remote
Job type:	Temporary
Posting date:	11 Sept 2026
Closing date:	18 Sept 2026

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Summary

Job Title:

Admin Office

Location:

CTSC, Bennett House, Town Road, Hanley, Stoke-on-Trent, ST1 6AU

Pay: £12.86/hour for the first 12 weeks, increasing to

£13.25/hour thereafter

Working pattern: Full-time,

Monday-Friday, 9:00am-5:00pm

Training: Onsite training academy, typically

8 weeks (no extended holidays during training)

Security clearance:

Basic

DBS provided by Brook Street if successful

Start dates:

ASAP subject to compliance checks

Working arrangement:

Fully onsite for minimum of 8 weeks;

hybrid may be considered once competent (typical:

3 days office / 2 days from home)

Interviews:

Informal team interview with our Client if CV successful

Facilities: Car parking and kitchen facilities available

If you're someone who thrives in a people-focused, fast-moving environment-and you're comfortable being the reassuring voice on the phone-this is a great opportunity to join a busy public sector Probate Team. You'll support members of the public and legal professionals with application updates, enquiries, and clear next steps.

What you'll be doing:

* Taking inbound calls from service users and legal professionals

* Providing accurate updates and guidance on applications and court cases

* Processing and updating large volumes of case information accurately

* Delivering high-quality customer service in a sensitive service area

* Supporting with a range of administrative duties alongside telephone work

* Signposting users and guiding them through the next stages of their applications

What you'll bring:

* Previous contact centre or customer service experience

* A calm, assertive and resilient approach

* Excellent communication and listening skills, with the ability to explain procedures clearly

* Confidence working in a fast-paced, telephone-based role

* Strong attention to detail and pride in accurate record updates

If you're ready to help people through important steps and build your skills in a supportive team, apply with your CV today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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