Customer Relations Assistant


Company:	Senedd Cymru (Welsh Parliament)
Salary:	£26,690 to £30,504 a year
Hours:	Full-time
Location:	Cardiff, CF99 1SN
Working pattern:	On-site
Job type:	Temporary
Posting date:	10 Sept 2026
Closing date:	23 Sept 2026

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Summary

This post sits within the Customer Relations Team, which ensures our audience have the best possible experience of the Senedd. The team provides a bilingual and impartial information service to the public.

The post holder will be responsible for providing a professional and efficient information service, online and in person, and provide support for those visiting to attend and view Senedd business.

Reporting to the Customer Relations Team Manager, the successful candidate will be corresponding with the public and Members of the Senedd, relating to requests for information on visiting and wayfinding, the agenda of Senedd business, events, and varied engagement opportunities arranged by the Senedd.

This role requires a good eye for detail, strong communication and customer service skills. The ability to communicate confidently with people at all levels is essential for this role. There is excellent training and support available to help you in your role.

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